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Job ad: Knowledge Manager to Service Desk Backoffice
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Knowledge Manager to Service Desk Backoffice
Ballerup
As a Knowledge Manager, you have a decisive role to ensure that our customers processes are well documented, well written and well structured in the knowledge management system.
In close collaboration with the Service Desk, and the customers stakeholders, you ensure a good flow of updates and maintain a good quality of the customer's knowledge database, as well as prepare new documentation. You maintain the Knowledge database so that everyone has access to current and updated documentation.
It is also the responsibility of the Knowledge Manager to anchor and inform about new and/or updated knowledge articles both internally and externally.
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