Technical Customer Support Manager

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Technical Customer Support Manager

Copenhagen or Austin, Texas US

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Are you our new Technical Customer Support Manager, who is technically strong and has an eye for customer service on a high level? Do you find it attractive to work in a leading global Saas web analytics company located in a creative and awesome space with great vibes?

You will be managing a team in the US (Austin, Texas) and one in Denmark (Copenhagen). Your day-to-day tasks will include creating, maintaining, and overseeing the processes needed to ensure fast, consistent, and high-quality Customer Service.

Responsibilities:

Manage a support team in providing first class support to our customers.
Act as a lead on support and service issues, strategy, and approach
Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues.