Jobannonce: Technical Customer Support Manager

Mouseflow ApS, Copenhagen or Austin, Texas US

Are you our new Technical Customer Support Manager, who is technically strong and has an eye for customer service on a high level? Do you find it attractive to work in a leading global Saas web analytics company located in a creative and awesome space with great vibes?

You will be managing a team in the US (Austin, Texas) and one in Denmark (Copenhagen). Your day-to-day tasks will include creating, maintaining, and overseeing the processes needed to ensure fast, consistent, and high-quality Customer Service.

Responsibilities:

• Manage a support team in providing first class support to our customers.
• Act as a lead on support and service issues, strategy, and approach
• Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues.