Technical Customer Support Manager

Your browser (Safari 1.0) is more than 3 years old.

We recommend that you upgrade to the latest version. Otherwise we cannot guarantee that all functionality on Jobindex will work correctly.

The job ad has expired!

Go to the ad to see if the company is still willing to receive applications.

Technical Customer Support Manager

Copenhagen or Austin, Texas US

See travel time

Are you our new Technical Customer Support Manager, who is technically strong and has an eye for customer service on a high level? Do you find it attractive to work in a leading global Saas web analytics company located in a creative and awesome space with great vibes?

You will be managing a team in the US (Austin, Texas) and one in Denmark (Copenhagen). Your day-to-day tasks will include creating, maintaining, and overseeing the processes needed to ensure fast, consistent, and high-quality Customer Service.

Responsibilities:

Manage a support team in providing first class support to our customers.
Act as a lead on support and service issues, strategy, and approach
Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues.