Tribe Architect in Customer Engagement Individuals Tribe
Shape the Future of Customer-Facing Applications and Data-Driven Solutions including AI
Danske Bank’s Personal Customers business unit is at the forefront of digital transformation, striving to deliver innovative, data-driven services that empower our customers. Our strategic goal is to create a robust data foundation that supports personalized communication and next-generation banking solutions. We are committed to building seamless customer experience and strengthening our position as a leader in the financial sector.
The Customer Engagement Individuals Tribe is a dynamic and diverse team responsible for developing and maintaining customer-facing applications, including Chatbot, CRM, and meeting preparation tools. Our mission is to enhance the way we engage with individual customers by implementing advanced CRM and MarTech tooling. This includes driving personalized interactions, leveraging data insights, and ensuring a strong technological foundation that supports our business objectives.
As Tribe Architect, you will be pivotal in defining and steering the architectural vision for the Tribe. You will hold HR and professional responsibility for a team of Solution Architects (10 FTE) distributed across multiple locations. We seek a thought leader with demonstrated expertise in data-driven development and a proven track record in designing and delivering scalable, secure solutions. Your role will ensure architectural consistency and promote a collaborative environment where innovation thrives.
Key Responsibilities
- Lead architecture governance and ensure best practices across customer-facing platforms and tools.
- Steer technology direction, including CRM, MarTech, AI/ML solutions, and data foundation initiatives.
- Collaborate with diverse teams and stakeholders to align strategic and operational objectives.
- Engage in both tactical and strategic planning, balancing short-term delivery with long-term vision.
- Oversee development and implementation of data-driven applications, ensuring compliance with financial sector regulations.
- Mentor, develop, and support Solution Architects, promoting professional growth and cross-location collaboration.
Required Skills
- Extensive experience in enterprise architecture, preferably within the financial sector.
- Expertise in designing and implementing AI/ML solutions, including data platform architectures.
- Documented experience in executing and bringing to market larger IT Solutions
- Strong knowledge of regulatory requirements and best practices for secure, compliant systems.
- Strong leadership and interpersonal skills; ability to inspire and guide a diverse team.
- Proficiency in communicating complex ideas clearly to technical and non-technical stakeholders.
Preferred Technologies and Expertise
- AWS and Microsoft cloud services (Azure, Dynamics, Power Platform).
- AI/ML platforms, MLOps/LLMOps, and agentic frameworks.
- Data modeling, documentation, and architectural tooling.
- Experience with CRM and MarTech solutions in large-scale environments.
What We Offer
- An inclusive, collaborative environment with skilled colleagues from diverse backgrounds.
- Opportunities to shape next-generation banking services and customer engagement strategies.
- Support for continuous learning, professional development, and career advancement.
- A chance to make a lasting impact on the digital transformation of banking.
This position can be located both in Denmark and Lithuania. If you are hired in Lithuania, the applicable salary range will be from 6400 to 9600 EUR monthly (based on your competencies relevant for the job).
Your job function (position) in the job contract will be Software Architecture.
Ready to lead the architectural vision for customer engagement at Danske Bank? Please submit your application and resume via our online portal. For questions or further information, contact IT Tribe Lead, Jan Baungaard, jabau@danskebank.dk
Join us and help shape the future of banking for millions of customers.
#DK #LT
