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Customer Experience Researcher

Bixter ApS
Kolding

At Bixter, we’re transforming how international recruitment is done, through a complex, connected ecosystem. We build experience‑first products on an AI and human‑in‑the‑loop infrastructure, and our digitalization is data‑driven and iterative. We put the customer experience at the core, and design our services and products to deliver that experience in one unified, consistent digital ecosystem.

We’re looking for our first Customer Experience Researcher with a strong research focus. You’ll work at the very start of the design process, understanding our customers, their journeys and their needs, before anything gets designed. You’ll build the foundations for this from the ground up and work across product, sales, support and marketing to create a 360° view of our customers, users, market and competition.

Responsibilities

  • Visit customers, conduct interviews and build a customer feedback community
  • Run customer discovery with qualitative and quantitative methods
  • Map customer journeys, archetypes and personas
  • Uncover pain points, triggers, motivations and key moments across the customer experience
  • Validate new business ideas, including new products, services and pricing packages
  • Benchmark competitors’ services and digital products
  • Run user testing on our digital products, and set up measurements and analytics
  • Build research systems for documenting, sharing and collecting customer insights
  • Turn findings into actionable insights for sales, marketing and product development

Requirements

  • 4+ years of experience in service design, UX research or customer insights, with hands‑on research as a core part of your work
  • A mix of qualitative and quantitative methods
  • Strong interviewing and field research skills, and confidence meeting customers in person
  • Skilled at visualizing insights, for example through journey maps and service blueprints
  • A business mindset, and the ability to connect insights to commercial decisions
  • Comfort with numbers, from reading analytics to analyzing surveys
  • Experience setting up a research repository or knowledge system with modern tools and AI
  • Experience working across departments conduct market research and competitor analysis

What do you get?

We want this to be a role where you have room to do your best work.

That's why we offer:

  • Flexible working hours – giving you greater freedom to organise your working day
  • A key role shaping how the whole company understands its customers
  • Choose the AI and research tools that suit you
  • Directly influence our future products, services, sales and strategy
  • Freedom to challenge ideas and influence technology and architecture
  • Close collaboration with the team
  • An international and creative working environment
  • The opportunity to leave a visible footprint on both the product and Bixter's future

Your workplace

Your workplace will be at Bixter in Kolding.

Please note that this is an on-site position, so regular remote working is not part of the role. In return, we offer flexible working hours, giving you greater flexibility in how you structure your day.

Ready to build something from the beginning?

For questions about the role, feel free to contact Azadeh Sabouri, Head of Digital Products, at as@bixter.com. Just CV is enough.

You are welcome to apply in English, Danish, German or Swedish – whatever feels most natural to you. 😊

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