Problem Manager

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Problem Manager

Hedehusene

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In DSV we strive to have world-class operational stability and performance (RCA). We are therefore strengthening our Problem Management department and are looking for a Problem Manager.

As Problem Manager you will be working with tier 1, 2 & 3 support teams for applications and infrastructure to review, agree and implement permanent solutions for "problem" tickets. Furthermore, your assignments will be to:

Monitor metrics and drive continuous infrastructure and application improvement efforts across the team to achieve SLA & KPI for problem management
Facilitate and coordinate technical problem review meetings including lead and facilitate post mortem investigations of critical incidents, and managing root cause analysis between technical teams
Produce statistics and reports to demonstrate performance of the problem management process