MSC Denmark A/S

Gem
Unique Human Capital CRM Business Analyst

Unique Human Capital recruiting on behalf of MSC Denmark A/S in Copenhagen

Do you want to play a key role in boosting sales and customer service, in the world-leading shipping company, MSC?

As CRM Business Analyst at MSC, you will be part of the Global CRM Team and will contribute to the transformation of Commercial & Customer Support Operations across the entire organization.

You will play a key role in the design, implementation, and adoption of MSC’s new CRM solutions: ‘TO BE’ way-of-working, for CRM projects to reach business objectives by collaborating with the IT team, providing business requirements & business priorities for the product roadmap.

Your main responsibilities and tasks are:

  • Ensuring proper understanding of the shipping industry and needs, helping in the design and adoption of the proposed way of working
  • Translate business requirements to backlog requirements by working closely with CRM technical SMEs