Customer Service Representative (CSR) to our Nordic Service Order Management Team

Who are we

Rohde & Schwarz is a German global technology leader with > 15 000 employees operating in more than 60 countries. In the Nordics we deliver state-of-the-art test- and measurement solutions for telecommunications, aerospace, defense and a range of mission-critical industries.

Our Service Team is a tight-knit, multicultural group of professionals from Norway, Finland, Sweden and Denmark. Together we keep our customers’ critical infrastructure running smoothly servicing the Nordic region, including Baltics, Faroe Islands, Greenland and Iceland.

As the Customer Service Representative, you will be a key part of our Nordic Service Order Management unit. Working closely with the Service Sales Specialist and the rest of the team, you will provide reliable support and make a real difference in helping the team deliver great service to our customers and help keep the whole group synchronized and efficient.

Key responsibilities

• Synchronize daily activities – together with the team, you will coordinate, prioritize, and track daily activities, ensuring workflows run smoothly and efficiently – like a well-orchestrated symphony.
• Support contract creation – prepare and maintain service contracts in SAP, ensuring all details are accurate and compliant.
• Maintain master data – keep Excel workbooks and SAP records up-to-date
• First-line service order handling – receive, verify and forward service orders, making sure information is complete and delivered on time to the right stakeholders.
• Clear communication – interact with customers and internal partners communicating fluent and professional in English and Danish, translating technical needs into actionable tasks.
• Foster a collaborative culture – actively share successes, help colleagues overcome obstacles, and contribute to a supportive, learning-focused environment.

In this role you will be an integral part of a close-knit team that spans Norway, Finland, Sweden and Denmark, all working together to deliver seamless service to our customers.

Experience

We expect that you bring relevant experience from a similar position and are confident with a variety of administrative and coordination tasks in a dynamic environment.

What you’ll bring

Technical skills:

• Excel
• Basic SAP knowledge
• Familiarity with a CRM system

Personal qualities:

• Fluent in both written and spoken English and Danish
• A clear and confident communicator
• Flexibility – you thrive in a fast-paced environment
• Ability to organize and prioritize many tasks simultaneously
• Detail-oriented with a keen eye for accuracy
• Solution-oriented mindset
• Comfortably working in an international, multicultural team

What we offer

• Dynamic, multinational team – work side-by-side with colleagues from the Nordic countries.
• Professional development – training in SAP, CRM, and service-processes.
• Competitive salary & benefits – including pension, health insurance, and a travel allowance for occasional trips across the Nordics (1-2 trips pr. year).
• Work-life balance – flexible working hours.
• Inspiring workplace – modern office in Herlev, close to public transport.

Start date

September 2026 (we’re happy to discuss a mutually convenient start). Applications will be reviewed and interviews scheduled on an ongoing basis.”

Report

You will be reporting to our Nordic Sales Specialist, Service/Manager for Nordic Service Order Management Team: Malene Jensen.

For more information about the job

You are welcome to contact Malene Jensen, malene.jensen@rohde-schwarz.com

How to apply

Send your CV and a short cover letter (max 300 words) explaining why you’re the right fit for this role to nina.timmermann@rohde-schwarz.com with the subject line “Customer Service Representative – Your Name.”

We will review applications on an ongoing basis and aim to reply within two weeks.

Rohde & Schwarz is an equal-opportunity employer. We celebrate diversity and encourage applicants of all backgrounds to apply.