Customer service assistant at MSC Denmark A/S
Are you ready to be part of the most ambitious Customer Service department in Denmark and contribute to proactively enable and generate value directly to our customers and business?
You will be joining a dedicated team, united by a real passion for exploring new ways of providing Customer Service within shipping. The team is headed by an experienced Manager with great energy and enthusiasm in setting the strongest team to achieve a very ambitious strategy.
YOUR MAIN RESPONSIBILITIES
As a Customer Service Assistant in our Key Account team, you will join a group of 5 dedicated and highly skilled colleagues who work tirelessly to support our customers, making a real impact where it matters most. Our team is committed to delivering exceptional service every day, ensuring that shipments reach their destinations swiftly and efficiently. In this role, you'll collaborate closely with key stakeholders across functions and borders, playing an essential part in a truly global effort.
Your responsibilities include delivering outstanding and effective customer service by applying your industry knowledge and collaborating with your team to foster a high-performance culture, all in alignment with MSC's local guidelines and global strategy. You will play a vital role in maintaining a positive and supportive team dynamic, ensuring seamless coordination of bookings and related requests with MSC agents across the world. In addition, you will manage a variety of logistics tasks, including booking shipments, arranging haulage, handling documentation, and you will continuously strive to exceed expectations and uphold our reputation for excellence.
If you are passionate about logistics and making a difference through customer service, this is an opportunity for you to join a department, where not two days are alike, but our goal remains to support our customers in ensuring their shipments proceed smoothly to their destinations.
THESE ARE YOUR KEY TASKS
- Have a close dialogue with relevant MSC Agents in establishing client specific procedures / plans
- Focus on developing personal competencies
- Supporting Business Development activities across subsidiaries within your team
- Establish and maintain strong relationships with our external stakeholders
- Build strong relationships with MSC Agents for new business development establishment
- Support in developing customer incentive and retention programs to ensure customer loyalty
- Support high satisfaction and motivation in your team
- Ensure correct personal competencies through active development
- Proactively support optimization of customer service procedures and standards for the team
- Supporting the company strategy and development of Customer Service processes in the team
YOUR QUALIFICATIONS
We expect you to have a minimum of 3 years’ experience from a similar role within shipping and forwarding, preferably in sea freight with focus on customer needs and expectations.
Furthermore, we expect you to show convincing examples of:
- Passion for providing a high level of Customer Service
- Clear understanding of teamwork
- Good communication skills both verbally and in written
- Strong communication, implementation, and execution skills
- The ability not to be afraid to show what you are capable of
- Danish and English skills as well as knowledge of Excel and Outlook is a must
WHO ARE WE?
MSC Denmark offers you a fulfilling career in a truly global organization, where you will become part of dynamic and ambitious teams. We enjoy great learning opportunities and are proud of our fantastic work environment. With our corporate values as the headline to our corporate purpose, these serve as the guiding principle for our business. You will also find that we live and breathe our values, especially Passion is our key to our success.
At MSC we are proud that through our organic growth from a one-vessel operation to a global organisation, we’ve managed to maintain and promote our family-business culture. We are a company driven by people and we believe it’s this ethos that has led us to be so successful. As the world's leading container shipping line, MSC has an established fleet of 900 container vessels, sailing on 300 trade routes and offices in more than 155 countries. But what we are most proud of is our global team of more than 200,000 dedicated people.
ADDITIONAL INFORMATION
If you have any questions about this position, please contact Customer Service Director Nicolai Gellert Pedersen at 5258 5593.
Please send your application and resume using the below link - the journey will begin as soon as possible.
