Privacy Policy and Terms of Use

This policy describes how Jobindex processes your personal data when you use our services. It explains what information we collect, the purposes for which it is processed, how long it is stored, who we share it with, and your rights.

Data Controller

Jobindex A/S is the data controller for the processing of your personal data. We process your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU 2016/679) and the Danish Data Protection Act.

Contact Details

Jobindex A/S
Carl Jacobsens Vej 29-31
2500 Valby
Denmark
Email: info@jobindex.dk
CVR: 21367087

Data Protection Officer (DPO)

If you have questions about how we process your personal data, you can contact our Data Protection Officer at: dpo@jobindex.dk.

User profile

When you create a profile on Jobindex, you can reuse your information when applying for jobs, be contacted about relevant job opportunities, and control who has access to your personal data.

Collected information

We collect your email address and the contact details you provide, including your name and address. We also process information that you enter or generate when using our services, such as searches, activity on the website, and use of our apps.

Purpose of personal data

We process your information to provide, administer and personalize our services, including displaying relevant job ads and content.

Activity tracking

Your profile shows the date of your most recent activity (i.e. when you last logged in via website or app).

Deleting your profile

You can delete your profile at any time. Your profile will be marked for deletion for 3 months and then permanently deleted. This is to reduce the risk of accidental deletion and allows restoration during that time.

Please note that once your profile is deleted, you will no longer be able to use Jobindex’ services.

Inactivity

Your profile will be automatically deleted after 6 years of inactivity. A profile is considered inactive if you have not logged in for 6 years, and at least one of the following applies:

• your profile contains no information, or
• your emails cannot be delivered

Visibility and contact

If you indicate that you are open to being contacted, your profile will be visible to companies and Jobindex recruiters.

If you don’t want to be recognized, you must remove or avoid entering identifying information such as your name, employer or other identifiable details.

Under “Privacy Settings”, you can control who can see your data. Your email address is always hidden.

Communication with companies

If a company wishes to contact you, you will receive a message. You decide whether to respond.

The company can see whether you have read the message — even if you don’t reply.

Sharing your information

If you accept contact from a company, the company will gain access to your email address. Hidden profile information remains hidden.

Your contact details are shared for up to 90 days, after which access is automatically removed.

To see companies with access to your information, go to “Companies” at your profile.

Data responsibility

Once a company receives your data, the company becomes responsible for further processing. See section “Company responsibility”.

Contact via Jobindex

Companies may ask Jobindex to contact you on their behalf.

The company can see that you have been contacted, but your hidden information remains hidden.

Jobindex may also contact you via phone unless you have hidden your number.

Feedback when contacted

You may provide feedback when Jobindex contacts you (e.g. whether the job matches your preferences). Your feedback is shared with the company.

Phone feedback is shared in anonymized form. The company will only receive information about your industry, educational background and whether the job is relevant to you.

Written messages to Jobindex are not shared with the company.

Tracking of read messages

When you receive an enquiry via Jobindex, we register whether you read the enquiry – that is, whether you click on the link or open the enquiry via your profile.

The purpose is to show you which enquiries you have not yet read, to make enquiries more relevant, and to compile anonymised statistics on open rates.

Tracking of contact activity

We register which companies view and contact profiles via Jobindex. In addition, we register emails sent via the platform, as well as internal notes that companies attach to a profile.

The personal data is processed to ensure the proper and responsible use of Jobindex’s services. This includes, among other things, ensuring that companies comply with applicable guidelines and that you are only contacted regarding specific job opportunities and other legitimate purposes.

Showing interest

If you follow a company or click “Show Interest” on a job ad, you’re letting the company know that you’re interested in working for them. The company can then contact you if you have given permission in your profile to be contacted. Hidden information remains hidden.

Blocking companies

If you block a company, it will not be able to see your profile or contact you. Jobindex will also not be able to contact you on behalf of the company.

If you have previously responded to an enquiry from the company, earlier messages will remain visible to the company, even if you have now blocked it.

If you follow the company, you will continue to do so, and the blocking does not affect any previous expressions of interest or applications.

Hiring gift

If you are contacted and hired as a result of the enquiry, you may order a free gift from Jobindex. The gift must be ordered no later than 90 days after your employment begins.

We will share your gift order with the company in order to verify that you have been employed.

Profile coaching

If you sign up for profile coaching, you consent to a Jobindex employee accessing your profile via our internal system – without you having to share your password.

We store the contact details you provide in connection with the registration for up to 6 years, after which they are deleted.

Requirements for content and information in user profiles

Content restrictions

We reserve the right to modify your information if we discover that your profile or uploaded documents contain unlawful or incorrect information. You will be informed if this happens.

Prohibited information

You must not enter or upload sensitive personal data such as information about religion, race, political opinions, trade union membership, sexual orientation or health data.

If you have a protected address or phone number, these must not be entered or uploaded.

Your personal identification number (CPR number) must not be entered or appear in uploaded documents.

Job Applications

Applying using your profile

For many job postings, you can use the information from your profile when applying. If this is possible, it will be indicated when you click “Apply” in the job posting.

Your application data is processed either in the company’s own application system or in Jobindex’s application system.

Companies’ application systems

When you apply using your profile, the company is given access to the information you have entered – for example, name, address, telephone number, email, education and most recent job. If you have attached a document, this will also be shared.

We only disclose the information requested by the company in connection with the specific application. If a particular piece of information is not relevant, it will not be shared.

Before your information is disclosed, you will be asked to confirm that Jobindex may share it.

The company’s responsibility

When a company receives your information through Jobindex, the company is responsible for the further processing. See the section “Companies' responsibility”.

Jobindex’ application system

Jobindex has an application system used both by Jobindex’ recruitment department and by companies. Jobindex is the data controller for the information you enter here.

Processing of application data

We store the information you enter in the application form, the documents you attach, and the communication you have in the system. We also store a history of the jobs you have applied for.

Purpose of processing

The purpose is to assess your application and to contact you if you are relevant for the position or similar positions.

Access to applications

We process your application data confidentially and only share it with persons involved in the recruitment process.

Storage and deletion of applications

• Applications for a specific position
• The application is deleted 12 months after it has been submitted.
• Incomplete applications
• Applications that are not confirmed and submitted are deleted 3 months after they are created.
• Unsolicited applications
• The application is deleted 6 months after it has been submitted.

(If the recruitment process is subject to Swedish law, the application documents may be stored for up to 2 years in accordance with the complaint provisions of the Swedish Discrimination Act.)

Video interviews

If you have applied for a position, you may be invited to a video interview.

When you open the link, you will be directed to a personal page where you can view the video questions and record your answers.

Access to video interviews

The video interview is treated confidentially and is only used by persons involved in the recruitment process at Jobindex and the relevant company.

Processing of video data

Jobindex stores the video interview as well as the information you provide in the video. We also store a history of which interviews you have started and completed.

Storage location

The video interview is stored in Jobindex’s systems and with the following providers: Amazon Web Services and Addpipe.

Once the video is recorded, it is sent via Addpipe to Amazon Web Services. Addpipe does not store personal data and deletes the video once it has been forwarded.

Editing and deletion

Submitted videos cannot be edited or deleted. If you wish to delete your video interview after submission, you must delete the entire application.

Presentation videos can be edited or deleted via your profile. When deleted, the video is marked for deletion for 3 months, after which it is permanently deleted. This is done to minimise the risk of unintended deletion and to allow the video to be restored during this period.

Retention period

Video interviews are deleted together with your application; see “Storage and deletion of applications”.

Your presentation video is only deleted when you delete it yourself or delete your profile.

Personality, job satisfaction and talent tests

On Jobindex’s website, you can take various tests. Below, you can read how your personal data is processed in this context.

Personality test

If you complete a personality test, your test result is stored on your profile and retained until your profile is deleted. The data is stored in Jobindex’ systems.

If you have completed the test as part of a recruitment process, the result is shared with the company you applied to. The company is then the data controller for further processing. See “Companies’ responsibility”.

Job satisfaction test

You may choose to save your response on your profile. If you do, both your responses and your test result are stored until your profile is deleted. The data is stored in Jobindex’ systems.

Talent test

You may choose to save your response on your profile. If you do, both your responses and your test result are stored until your profile is deleted. The data is stored in Jobindex’ systems and with the test provider Talents Unlimited.

If you have completed the test as part of a recruitment process, the result is shared with the company you applied to. The company is then the data controller for further processing. See “Companies’ responsibility”.

Job search features

Job Agent

When you create one or more Job Agents, we store your selected preferences. We also register which job postings you click via the Job Agent. This is done to send you relevant jobs and improve our service.

AI search assistant

The AI search assistant is a chatbot based on artificial intelligence that helps you find relevant jobs.

You must not enter sensitive personal data, such as information about criminal records or health. Personal data such as your name or contact details must also not be entered.

Data registered

We store a copy of all chat messages for 90 days.

If you choose to use your profile, the assistant will use information about city, current and previous job titles, education and skills.

The data is processed to ensure the quality of search results and is necessary to provide the service via Anthropic.

Storage location

The AI model is provided by Anthropic, and we therefore transfer the data to this provider.

Data entered into the assistant is stored in Jobindex’ systems and with Anthropic. Jobindex also stores statistical data about the use of the functionality.

Storage and deletion

Once a message is sent to the assistant, it cannot be edited or deleted.

Jobindex deletes messages after 90 days. Anthropic deletes the data after 30 days.

Surveys and analyses

Questionnaire surveys

Jobindex regularly conducts questionnaire surveys to collect knowledge about the labour market and to improve our products and services.

Data registered

When you respond to a questionnaire, we process your personal data in the form of your responses and your contact details.

Access to responses

Your response is treated confidentially. Access is restricted to relevant employees at Jobindex, including the analytics department. Only employees with a work-related need have access to the data.

We only publish or share results in anonymised form.

Storage location

We process your personal data in SurveyXact by Ramboll, which acts as our data processor.

The data processor processes your data solely on instructions from Jobindex and in accordance with a data processing agreement ensuring an appropriate level of security.

Storage and deletion

Personal data that can be linked to you (e.g. email address) is only stored for as long as necessary to complete the analysis. The personal data is deleted or anonymised when the analysis is completed.

If you wish to have your response deleted earlier, you can contact dpo@jobindex.dk.

User surveys

Jobindex regularly conducts user surveys via pop-up boxes on the website. The purpose is to collect statistics to improve the user experience of our systems.

We store your response together with information about your user profile to (1) determine whether you have already responded, and (2) track changes in the user experience.

Access to your response is restricted to relevant employees in the development department.

Follow-up contact

If you give your consent, we may contact you via email or phone regarding your response.

This is only done to ask follow-up questions and better understand your feedback.

Storage and deletion

Your response is stored with your user profile for 6 months. After that, any comments and the link between the response and your user profile are deleted.

If you wish to have your response deleted earlier, you can contact dpo@jobindex.dk.

Newsletter

If you subscribe to the newsletter, we store your email address. If you have a profile on Jobindex, the subscription is linked to the data stored about you in your profile.

You can unsubscribe from the newsletter at any time by clicking “Unsubscribe” at the bottom of the email.

Use of data

We use data from the subscription and the information stored about you in your profile to tailor the content of the newsletter so that it is as relevant to you as possible.

Registration of activity

When you receive the newsletter, we register whether you open the email and which articles you click on. The purpose is to provide you with news that is as relevant as possible and to market Jobindex’ surveys, events, etc.

Events and webinars

When you register for an event or webinar, we collect information about your participation in the form of your contact details (e.g. email address, name and phone number). We process this data primarily to register participants, manage the event and distribute relevant material, evaluation forms, etc.

Storage and deletion

The contact details are stored in the registration system for up to 6 years, after which they are deleted.

Photos and video recordings

Situational photos may be taken during the event for use in Jobindex’ own media such as newsletters and social media. Webinars and hybrid meetings are recorded. If you participate with camera or microphone, you may be visible or audible in the recording.

Artificial intelligence (AI systems)

Jobindex uses proprietary AI systems as support tools for our recruitment consultants. The systems provide suggestions that can help identify and reduce bias.

The AI systems do not make automated decisions regarding the selection of candidates.

Data sources

In the development and operation of AI systems, we use your data, including your profile, attached documents and your job search history.

In addition, we process so-called inferred data generated based on registered data. Inferred data may include assumptions about ethnicity or other characteristics, which are used solely for analytical purposes, including identifying and measuring bias in recruitment processes.

Use of data

Your data is not used for automated decision-making. It is used solely to support, guide and analyse to reduce bias.

Storage and deletion

If you delete your profile and associated data, the data is anonymised.

You have the right at any time to access the data we hold about you, including inferred data. If you wish to request access, you can contact us at dpo@jobindex.dk.

Jobindex PLUS

When you become part of Jobindex PLUS, we store your email address and your name – and in some cases your personal identification number (CPR number), if this is part of the agreement with the organisation that enrolled you. You and Jobindex may add additional job-related information in the system, where you can also communicate with Jobindex’ career consultants.

The purpose of the registration is to provide you with targeted support in your job search.

As a rule, you have access to Jobindex PLUS from the month you register and the following three months.

Access to data

We only share your personal data with the organisation through which you are enrolled if we can ensure clear identification of you via your personal identification number or similar.

Storage and deletion

When your participation in Jobindex PLUS ends, we store your personal data for an additional 12 months.

In addition, we store your name and email address for 5 years after termination to document your participation, in accordance with applicable bookkeeping and accounting regulations.

General provisions on personal data

We process your personal data as long as we have a specific and legitimate purpose for doing so, and your data is stored until you delete it yourself or until applicable retention periods expire (see the description of the individual services).

Storage location

When Jobindex is the data controller for your personal data, the data is stored in Jobindex’ systems operated by Jobindex A/S, Carl Jacobsens Vej 29–31, 2500 Valby, Denmark. The servers are located in data centres in Denmark.

Disclosure

In certain cases, Jobindex discloses personal data that we process about you. Your personal data may be disclosed to:

• companies that use our services (e.g. CV database and recruitment solutions),
• suppliers we work with (e.g. technical support and financial institutions),
• public authorities if required by law or court order,
• research projects, and
• any potential buyer or successor of Jobindex’ business or website content.

We only disclose your data to the extent necessary to provide the service you use or to support our products and services.

Companies’ data responsibility

When a company receives your data through Jobindex, the company is responsible for how it subsequently processes your personal data.

This means that Jobindex is not responsible for the company’s subsequent processing of your personal data. If you have questions about the company’s processing of your personal data or wish to exercise your rights, you must contact the company directly.

Your rights

When we process your data, you have several rights:

• You have the right to access the data we process about you.
• You have the right to have incorrect data about you corrected.
• You have the right to have your data deleted. If we are required by law to retain the data for a certain period, deletion can only take place after this period has expired.
• In certain cases, you have the right to restrict the processing of your personal data and to object to the processing.
• In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this data transmitted to another data controller.

Contact

If you have questions regarding your rights, including how to exercise them, or about this privacy policy, please contact Jobindex’ Data Protection Officer at dpo@jobindex.dk.

Right to lodge a complaint

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the contact details of the Danish Data Protection Agency at www.datatilsynet.dk>.

Data security

Jobindex aims to offer a service with a high and consistent level of data security.

We use various security measures to protect your personal data, including encryption (SSL), firewalls, software for detecting unauthorised access and manual security procedures. These measures are designed to ensure the accuracy of your data and prevent unauthorised access by third parties.

Statistics

We collect anonymised data about your use of Jobindex’ services. This is done solely for statistical purposes and to improve our service. This anonymised data cannot be linked to you.

Cookies

When you visit our website, we and third parties may place cookies on your device (e.g. computer, tablet or phone). The use of cookies may involve the processing of your personal data. Read more in our Cookie Policy.

Disclaimer

We reserve the right to remove your data in the event of misuse or use for irrelevant or unlawful purposes.

Reviews

Who can submit a review?

You may submit a review if you have or have had an actual employment relationship with the company. This applies regardless of whether you are or were a full-time employee, part-time employee, student assistant or volunteer.

Rules for submitting reviews

One review per company

You may only submit one review per company.

Own experience

You may only write about your own experience. Reviews must not be submitted on behalf of others or be based on other people’s experiences, rumours or assumptions.

Requirements for review content

Objectivity and relevance

Your review must relate to your personal employment experience and be relevant to the employment relationship.

You should focus on matters relevant to the workplace experience, such as the working environment, management, collaboration, well-being, tasks or other employment-related conditions.

Tone and language

Reviews must be factual and may be critical, provided that criticism is expressed in a proper and constructive manner.

Derogatory language, personal attacks and other forms of offensive content are not accepted.

Which companies can be reviewed?

You can only review companies that advertise or have previously advertised on Jobindex.

Companies may choose to hide all reviews relating to them. However, companies cannot selectively hide individual reviews.

Handling of reviews

Reporting of reviews

Both companies and users may report reviews if they believe that a review violates these terms or applicable law.

Temporary hiding during assessment

When a review is reported, it is hidden while the case is being assessed.

If Jobindex determines that the review violates the rules, it is removed. If the review is found not to violate the rules, it is made visible again.

When do we remove reviews?

Jobindex may remove a review if it violates these terms or applicable law.

Content that may lead to removal

We remove reviews that contain:

• defamatory, offensive or otherwise abusive statements,
• abusive, threatening or violent language,
• discriminatory content based on gender, race or other factors,
• personal data about individuals (e.g. name, address, phone number or email),
• attacks directed at named individuals,
• information that can identify individuals,
• content unrelated to the employment relationship,
• allegations of legal violations, discrimination, unfair dismissal or wage fraud,
• specific salary information,
• references to other companies, websites or links.

Circumstances that may lead to removal

We also remove reviews if:

• you state that you have not worked for the company,
• you have used the comment fields incorrectly (e.g. written negative content in a field intended for positive feedback),
• you fail to document your employment within the specified deadline,
• you have reviewed the same company more than once,
• the company documents that specific statements in the review are factually incorrect.

Other cases

We may also remove a review if:

• your review infringes the rights of others, including intellectual property rights,
• your review constitutes advertising or marketing,
• you are a competitor of the company you are reviewing.

When do we not remove reviews?

We do not remove a review if:

• your star rating and text do not appear consistent (e.g. one star but a positive text),
• the company considers the review unfair or unreasonable,
• the company changes ownership.

Reviews are based on the user’s own experience and will therefore often be subjective. As a rule, Jobindex does not assess whether a user’s dissatisfaction is justified, unless the review violates these terms or applicable law.

Documentation of employment

If Jobindex, other users or the reviewed company raise reasonable doubt as to whether you have been employed by the company, Jobindex may request that you document your employment within a specified deadline.

The documentation includes:

• period of employment,
• organisational affiliation,
• department, or
• immediate manager.

If you do not provide sufficient documentation within the deadline, Jobindex may remove your review.

Fabricated reviews

Reviews must reflect a real employment experience. Jobindex does not accept fabricated reviews, i.e. reviews that are not based on an actual employment relationship, including reviews written by or on behalf of the company itself.

Fabricated reviews are removed and may result in restrictions or loss of the right to submit reviews on Jobindex.

If you suspect that a review is fabricated, you are encouraged to report it.

Coordinated reviews

If we assess that multiple reviews are coordinated, we may remove them.

In the assessment, we may consider, among other things:

• whether the reviews were submitted within a short period of time,
• whether they have similar wording,
• whether they collectively present a misleading picture of the company.

This applies regardless of whether the coordinated reviews are written by employees, former employees or the company itself.

Misuse of the reporting function

Users and companies may only report reviews where there is a genuine suspicion of a violation of these terms or applicable law.

Misuse of the reporting function is not accepted. Misuse includes systematic or unfounded reporting of reviews with the intention of influencing the visibility of reviews about a company.

Sanctions

Removal of reviews

Jobindex may remove reviews that violate these terms or applicable law.

Blocking of user profiles

Jobindex may block your access to submit or report reviews if you misuse the service.

Blocking may occur in cases including:

• fabricated reviews,
• extensive or systematic misuse of the reporting function,
• spam or marketing content,
• other violations of these terms or applicable law.

Blocking may be limited to a single company or apply to all companies on Jobindex, depending on the nature and scope of the violation.

Blocking access to reviews does not necessarily affect your access to other Jobindex services.

Anonymity and personal data

The company receives your review anonymously, i.e. without information about your name.

However, the content you write in the review is shared with the company. If you wish to remain anonymous, you should avoid writing information in the comment fields that could directly or indirectly identify you or others.

Storage and anonymisation of reviews

We store your reviews as long as you have a profile on Jobindex.

When your profile is deleted, your reviews are stored for a limited transition period of up to 3 months to allow restoration and reduce the risk of unintended deletion.

After this period, the reviews are anonymised. Anonymisation means that all data that can be linked to you as a person is irreversibly removed.

Only the aggregated rating in the form of the number of stars is retained, which can no longer be linked to you.

Contact

If you have questions about reviews, you can contact Jobindex at evaluering@jobindex.dk.

Version information

Version 1.0 effective from 30 June 2026.

You can view the previous version of these terms and conditions here