Vilofarm
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Job ad: Customer Service Specialist
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Customer Service Specialist
Contribute to a thriving sales team whilst delivering world-class customer services through various Customer channels i.e. telephone, E-mail, live chat, etc. Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.
Key Responsibilities
- Commercial and technical advice on Customer inquiries which the employee can resolve by email, telephone, live chat, etc.
- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office
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