Support Engineer, full-time (DK)

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Support Engineer, full-time (DK)

Copenhagen

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We’ll welcome you into the Product organization where you’ll join us in our Support team of 12 colleagues as a Support Engineer. Here, you’ll be trusted to respond to and solve support requests from clients, coaches, and internal stakeholders globally using our product.

As a Support Engineer at Lenus, you will:

Review customer issues by collecting relevant facts, investigating the problem, using tools to solve it, and involving other teams as needed; occasionally, you'll guide and educate the coach. To solve an issue, you may need to access the database, correct and alter data, or write and execute SQL queries.
Act as the "voice of the customer" within the Lenus product organization, bringing to light feature requests, client issues, and solutions to common problems.
Have a real influence on the development of the product.