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Customer Service Representative and content moderator for messaging app

  • Location: Moschato, Athens
  • Start Date: 07/08/2025, 18/08/2025 or 04/09/2025
  • Project: German speaking Customer Service Representative & Trust and Safety Agent (content moderator for messaging app
  • Working type: Hybrid working model possible + full time position
  • Contract duration: 12 months

Job Description: Frontline agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.

The role is divided into two main areas:

  1. Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.

  2. Trust and Safety: Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.

Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.

✅ Requirements:

  • No experience needed
  • Significantly advanced written communication skills
  • Significantly advanced stress tolerance
  • Strong PC knowledge, multitasking skills, and typing accuracy
  • Fluent or high level of the German language
  • Good command of English (B2 level, used for training and tools)
  • Minimum required education: high school diploma

🕘 Working Conditions:

  • Monday to Sunday schedule – weekend shift in rotation
  • On-site work from our office in Moschato, Athens
  • Onboarding 7 days (paid)

💰 Compensation & Benefits:

  • Competitive salary + performance bonus
  • Opportunity to work for a world-class brand in a multicultural team
  • Relocation package: Flight ticket, airport pick-up and 4 weeks hotel
  • Assistance with finding long-term housing
  • A welcoming, international, and diverse work environment
  • Additional Private Health Insurance

How to Apply:

If you’re ready to take the next step in your career and join our dedicated team in Greece, please send your CV to info@globalcareerrecruitment.com. We’ll be in touch shortly!

For any questions or further information, don’t hesitate to reach out to the same email.

EU passport or valid Greek work permit required

We look forward to welcoming you to Greece! 🇬🇷

Please note in your application that you found the job at Jobindex

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