Claims Specialist

Do you like action sports? Are you a problem-solver with a knack for customer satisfaction and an interest in skating, skateboards, surf, skis, snowboards, scooters or other actions sports products? Do you enjoy finding solutions and ensuring smooth processes?

If so, we have an exciting opportunity for you to join our Customer Connection Team as a Claims Specialist!

As a Claims Specialist, you will play a crucial role in ensuring our customers have a positive experience, even when things don't go exactly as planned. You'll be the vital link between our dedicated Customer Service team and our valued suppliers, expertly handling claims and finding the best resolutions for our customers.

Working within our friendly and supportive Customer Connection Team, you'll be responsible for managing the claims process from start to finish. While many claims are processed online, your ability to handle physical claims will also be a valuable asset. A good understanding of our products will give you a significant advantage in this role.

• Efficiently and professionally handle customer and supplier claims
• Act as the main point of contact between the Customer Service team and our suppliers regarding claims.
• Investigate and assess the validity of claims, ensuring fair and timely resolutions.
• Maintain accurate records of all claim activities and communication.
• Inspect and handle physical claims when necessary, which may involve hands-on assessment.
• Collaborate closely with the Customer Service team to ensure a seamless customer experience.
• Potentially contribute to improving our claims handling processes.

• A proactive and solution-oriented mindset with a strong focus on customer satisfaction.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and administrative abilities with meticulous attention to detail.
• The ability to work independently and as part of a collaborative team.
• An advantage: Knowledge of our products and the ability to understand technical specifications.
• A plus: Practical skills and comfort in handling physical products and claims.
• Experience in claims handling or a related customer service role is beneficial but not essential.

The claims team is a small team, where you and the other claims representative will work in a close collaboration. It's important that you have proper communication skills, are good at explaining and helpful towards your colleagues.

• A chill environment, with open office spaces and no closed doors.
• Passionate and awesome colleagues from all over Europe.
• The opportunity to be part of a dynamic and passionate company in the Action Sports and e-commerce sector.
• A supportive and friendly work environment within our Customer Connection Team.
• The chance to make a real difference in our customers' experience.
• Opportunities for professional development and growth.
• Events with focus on both social gathering and action sports.
  • Social events with the whole company like the summer party and Christmas party.
  • Action sports events like a day of Watersports-events at Aarhus Water sports Complex in Aarhus Ø or riding Berlin Inline Marathon.
  • Team events every quarter, where we decide and plan the activity ourselves in the department.

At SkatePro we all have different backgrounds, both referring to our nationality, what brings us to Denmark but also education. Our company language is English, and we have an informal and rather chill work environment, often clothed in our own merchandise (not mandatory, though).

The position is expected to be 37 hours of work per week on average. Working hours are generally between 8 and 17 Monday to Friday. Working hours may expand during our high season leading from Black Friday into January as well as around Easter, where also Saturdays may be included.

The work is executed at our headquarters in Søften, a little north of Aarhus. Here you will be part of a dynamic and energetic team with various cultural and educational backgrounds. Common for us all is that we strive to give the customer the best experience possible by being in touch with us.

Starting date: 1st of June.

Does this sound like something you can identify yourself with, then send your CV and an application with the subject field 'Claims specialist' to job@skatepro.com

If you have any questions, you are welcome to send them to job@skatepro.com

Please write your expectations for the salary in the application.

Please note in your application that you found the job at Jobindex