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Quality

Are you passionate about leadership and inspiring others? Do you enjoy a dynamic environment and working in a collaborative, high-impact setting? Do you like driving change and managing cases that affect both patients and the business? If so, you may be the Manager we are seeking.

The Position

As a manager in Customer Complaints, you'll be responsible for ensuring efficient, professional, and high-quality handling of customer complaints across all Novo Nordisk products with special attention to Singel Dose Device and Clinical. You will also champion management efforts to improve key focus areas such as Local investigations outside Denmark.

Your role involves leading and developing a team of skilled and highly dedicated administrative employees, according to the Novo Nordisk Way, and contributing actively to the development of Customer Complaints within the management team. Success in this job relies on your ability to motivate and develop team members while optimizing key processes and ensuring timely, professional, and high-quality complaint handling. Your primary stakeholders include our global network of investigators at manufacturing sites, affiliates, and sister departments within Customer Complaints as well as upper management at Novo Nordisk.

In Customer Complaints, we aim for continuous improvement to advance our organization towards more agile and automated processes. Hence, you should be able to foster innovation and initiate and drive projects within the team and cross-functionally.

Qualifications

To excel in this role, you possess:

  • A Master’s Degree in pharmaceutical sciences, engineering, or a related field.
  • At least 2 years of management experience.
  • Strong experience with quality and/or production processes.
  • Experience from a Good x Practice (GxP) environment.
  • Lean methodology experience is an advantage.
  • Proficiency in English.

Personally, you are empathetic, structured, and capable of communicating clearly and professionally at all levels and across diverse cultures. You are a team player who thrives in a dynamic environment and excels at building contacts and fostering collaboration. You have a strong quality mindset and preferably thorough knowledge of Novo Nordisk’s organization and product portfolio.

About the department

Customer Complaints is a global department within Quality, responsible for managing customer complaints for all Novo Nordisk products worldwide. Our diverse and dynamic team of over 130 people located in Denmark, US and India works closely together to ensure patient safety and customer satisfaction. We value collaboration, quality, innovation, and personal development.

Working at Novo Nordisk

We are a life-science company driven by a passion for life in its many forms, including challenges and opportunities. For Novo Nordisk employees, life encompasses the foundation of groundbreaking scientific research and the richness of our personal lives, motivating our best performance at work. Ultimately, life inspires our mission to ensure people can lead healthy lives free from chronic disease.

Contact

For further information, please contact Director Dorthe Sølling at +45 3079 40 54.

Deadline

20 May 2025.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please avoid adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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