Customer Success Manager

– join an Aarhus-based SaaS scale-up targeting the international Attractions Industry

This is an opportunity to take real ownership of customer success in an international SaaS scale-up where long-term customer value, trust, and partnerships are central to the business.

You will join Mobaro at a stage where the product is proven, the customer base is global, and Customer Success plays a critical role in retention, expansion, and reputation in the market. You will work closely with customers across EMEA, helping them succeed with a mission-critical platform used in safety-critical operational environments.

If you are motivated by responsibility, impact, and building strong relationships, this role offers meaningful influence, variety, and long-term relevance.

About Mobaro

We believe great companies are built by people who take responsibility, care about quality, and treat customers as long-term partners rather than transactions.

Mobaro delivers a category-leading SaaS solution for the global attractions industry, helping our customers run safer, smarter, and more efficient operations across theme parks, water parks, family entertainment centers, and other leisure venues. Today, more than 400 attractions in 30 countries and over 100,000 users rely on Mobaro every day.

Headquartered in Aarhus, Denmark, with offices in the UK and Florida, Mobaro is a scale-up rooted in Danish values: trust, transparency, pragmatism, and respect for people’s expertise. Decisions are made close to the work, collaboration is informal and direct, and ownership is expected at every level.

About the role

As our Customer Success Manager, you will take ownership of a portfolio of customers and be responsible for ensuring they achieve real, measurable value from Mobaro’s platform.

You will act as a trusted advisor throughout the customer lifecycle, from onboarding and implementation to ongoing adoption, expansion, and long-term retention. The role combines relationship management, product understanding, and hands-on execution in close collaboration with Sales, Product, and Support.

• Own and manage relationships with a portfolio of international customers
• Act as the primary point of contact throughout onboarding and ongoing use
• Drive adoption, engagement, and long-term customer success
• Work independently while being closely aligned with the broader Customer Success team

Key responsibilities

You will be responsible for turning customer goals into successful outcomes and ensuring a consistent, high-quality customer experience across markets.

• Lead onboarding and implementation of new customers
• Handle customer inquiries and support tickets via our Help Center
• Understand customer workflows and proactively recommend best practices
• Identify opportunities and support upsell initiatives in collaboration with Sales
• Participate in customer meetings, demos, and selected sales conversations
• Represent Mobaro at industry events and customer meetings across EMEA

Who you are

This role is for someone who thrives in a scale-up environment and enjoys combining structure with flexibility. You are comfortable taking ownership, building relationships, and operating close to the customer.

• Proven experience as a Customer Success Manager or in a similar client-facing SaaS role
• Experience working with complex B2B customers and operational use cases
• Background from or strong interest in the attractions, leisure, or related industries
• Strong communication and relationship-building skills
• Structured, proactive, and comfortable managing multiple customers in parallel
• Curious mindset and genuine motivation to help customers succeed
• You are hands-on by nature and prefer solving problems directly and pragmatically
• Fluent in English, written and spoken. Additional languages are a plus

Working at Mobaro

At Mobaro, you will join a scale-up environment defined by Danish values and a strong sense of shared responsibility. We value:

• Trust over micromanagement
• Ownership over hierarchy
• Collaboration over silos
• Pragmatism over unnecessary complexity

You will work in an international setting with passionate colleagues, short decision paths, and a high degree of autonomy. Your work will have a direct impact on both customers and the business.

Practical information
Location: Aarhus, Denmark
Employment type: Full-time
Start date: 1 April, 2026

Contract: Maternity cover with high possibility of permanent employment

Interviews: Conducted on an ongoing basis

If this role sounds like a good match, please send your application and CV via the link below by 16 February 2026 marked “Customer Success Manager”.

Apply with QuickApply on Jobindex.