DTU, Danmarks Tekniske Universitet
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Job ad: LSMS Field Service Engineer
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LSMS Field Service Engineer
We are currently seeking a skilled and dedicated Field Service Engineer to join our team of professionals and to further increase the level of our service; providing ‘above expectations’ customer service and satisfaction.
Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific’s own products within HPLC and LC-MS in line with internal rules and customer regulations assuring telephone support, diagnostics as well as on-site service.
Key responsibilities
- Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
- Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities
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