Job ad: Customer Services Generalist

Customer Services Generalist

As our new Customer Services Generalist, you will be the first point of contact and interface between the Customer and all relevant internal departments at Sennheiser. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance before, during and after the customers’ requirements are met.

You will accept inquiries, manage orders and handle claims for customers in our ERP and CRM systems using the Sennheiser guidelines and specifications. The role requires maintaining an excellent level of customer focus, quick thinking solutions and ability to prioritise according to various needs as they arise.

As the Customer Service Generalist, you will be a member of a European cross-border and cross-functional team and your culture and language skills will be the ambassadors of our corporate culture principles.