SEGES Innovation
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Job ad: Fundraising Database Support Assistant
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Fundraising Database Support Assistant
The fundraising database support assistant will act as a first line of support for Salesforce users, maintaining a support log and resolutions database, troubleshoot and provide solutions to users experiencing any difficulties with the system, escalate issues up to the rest of the team and/or to Salesforce support, and ensure resolution.
The assistant will also be responsible for performing regular data cleaning and administration tasks such as uploading campaign data using the data loader tool.
The assistant would also monitor and troubleshoot regular automated data feeds into Salesforce such as payments from multiple external sources.
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