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Job ad: Cycle Club General Manager
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Cycle Club General Manager
The Cycle Club General Manager leads the Club’s staff in providing a world-class customer experience whilst ensuring the store maximizes its profitability. They are responsible for the efficient running of the Club and its staff, and aim for operational excellence. Commercial awareness, a passion for the brand and the sport, and strong relationships with the Central and Regional Marketing teams are vital.
The Role
- Lead and manage a high-performing Club team, ensuring the employee experience is in line with Rapha’s expectations and drives the customer experience.
- Develop a customer database to create a community around the club that will create a local, loyal customer base.
- Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
