Associate Customer Care Coordinator, Nordics

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Associate Customer Care Coordinator, Nordics

Bjerringbro

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Are you interested in working at a market-leading multinational company? At Grundfos, we develop, produce, and sell some of the world's most efficient and energy-saving pumps and pump solutions across the globe. We help our customers save natural resources and reduce climate impact.

The main purpose of the Customer Care Coordinator is to ensure the quality of the local complaint handling process, both covering involvement in handling and solving complaints and focusing on continuous improvement to improve the customer experience and satisfaction.

What is the job about?

You will be involved in complex customer complaints within SAP CRM and MyGrundfos, etc.
You will be coordinating and clarifying customer complaints with the involved collaboration partners from the production, quality, logistics, service, finance etc.
You will be customer collaboration and communication