Job ad: TEAM LEADER FOR IKEA'S CUSTOMER SUPPORT CENTER, 37 HOURS PER WEEK, TAASTRUP

TEAM LEADER FOR IKEA'S CUSTOMER SUPPORT CENTER, 37 HOURS PER WEEK, TAASTRUP

At IKEA we’re obsessed with our customers! We’re now looking for 1 new team leader for our Customer Support Center. We’re looking for you who wants to create extraordinary customer experiences through others and are motivated about leading business and people to meet the customers’ needs of today and tomorrow. You are excited to lead a team of 15 to 20 coworkers, where the team consists of part-time and full-time coworkers, who handle inquiries from all IKEA DK's customers via telephone, mail and chat, while also having some managerial and administrative tasks.

The main purpose of the role is to create a culture of customer obsession and an environment of trust, encouraging transparency, constructive criticism, honesty and team feedback, committing them to the objectives of IKEA.