Service Desk, Product owner

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Service Desk, Product owner

Copenhagen

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Be a critical team member in Pandora’s global IT service management team, as Pandora continues to pursue the strategic vision of digitally empowered employees working with best in class digital products.

As part of our IT Service Management Team you will take responsibility for managing the daily operations of our outsourced Service Desk team. The role representing Service Desk to other stakeholders and ensure the Service desk constantly develop and improve.

This role requires a mix of analyst, communication, leadership and Customer/ Business collaborator. You will thrive when your customer satisfaction for your service is best in class and you will continue to drive the performance of the Service Desk to the next level.