Danish speaking Technical Support Specialist, Turku, Finland
As a Technical Support Specialist, you will answer calls and handle incoming email & chat inquiries.
Alongside technical support, an essential part of your work is providing high-quality customer service and identify customer needs and offer suitable solutions, which can also be additional paid services. We help mainly consumer customers but also some corporate customers, with their device and usage questions and problems. This is product support for a well-known international device manufacturer, and the contacts concern devices, operating systems, device deployment and settings, functions and warranty issues. We provide comprehensive orientation to the role and the team always has support available!
In addition, we train throughout the employment and we also have the opportunity to advance and apply for other positions within the company.
WE OFFER YOU
- Comprehensive training and orientation for the position
- Fixed monthly salary and the opportunity for bonuses
- Salary is according to the CBA binding on the employer at any given time, which is currently The collective agreement for salaried employees in the ICT sector.
- Central location in Kupittaa (business centre), Turku
- Modern and comfortable working environment
- A truly international workplace and employer
- We invest in the well-being of our staff and continuously develop our operations
- Diverse employee benefits and joint events
- Comprehensive relocation package and help for employees moving from abroad
- A happy and friendly work community
- A caring and flexible employer
WHO?
Success in this role requires a positive attitude, genuine customer service spirit and friendliness, diligence and a hard-working approach, but you are also a relaxed, humorous and flexible colleague. It is important that you have excellent interaction and communication skills, and are able to solve problems independently and quickly. You are not afraid of occasional rush and know how to accept feedback.
You would preferably have a suitable education for the job (e.g. computer science or university of applied sciences degree) and already have work experience in the field. IT hobby is a plus. We hope that you have the desire and enthusiasm to learn new things and develop.
We require a very good level of Danish language skills, both spoken and written, and good English language skills in spoken and written.
WHERE AND WHEN?
This is a continuous employment relationship with a 6-month probationary period at the beginning. Working hours are between 10:00 and 19:00 Finnish time on weekdays. Changes to opening hours are possible due to changes in the opening hours of the client company's service. The average work hours per week are 37,5. There is a training and orientation period at the beginning of the employment relationship. The training and orientation period are regular, paid working time. At the beginning of the employment, the workplace is our cozy office in Kupittaa, Turku. The possibility of hybrid work can be considered after the probationary period (6 months) and it is always reviewed as case by case. We are looking for a colleague who is ready to commit and grow with us!
The planned start date for work is Monday, November 3rd 2025.
WE!
We have over 100 iron-hearted professionals in customer service and technical support. We are a truly international workplace - we serve customers in 5 different languages, and your colleagues come from 8 different countries. Our internal company language is English.
Our work community is open-minded, friendly and has a sense of humor - and that's why we hope you do too! We take care of the well-being of our personnel, including: with good occupational health care, ePassi benefits, training, joint events and activities. We are a stable employer and we have plenty of a long-term employments.
APPLICATION
Interested? Great!
Please apply for the position as soon as possible, as we will start interviews during the application period and the position will be filled as soon as a suitable candidate is found.
Remember to attach your CV and application as a single file, preferably in English. Alternatively, you can log in to our job portal after submitting your application and add the necessary documents or files (application, CV, etc.).
Any additional questions can be sent to our recruitment team at turku.hr@foundever.com
https://foundever.com/
Please note in your application that you found the job at Jobindex
