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✈️ Customer Service Representative – Singapore Airlines (B2B)

Location: Piraeus, Athens (On-site only)
Start Date: 1 July 2025 – URGENT HIRE

Projct: German speaking Customer Service Representative for Singapore Airlines

Are you passionate about travel and delivering top-tier customer support? Join a global leader in aviation - Singapore Airlines (SIA) - as a Customer Service Representative in Piraeus, Athens and be part of a dynamic, multicultural team supporting business clients across Europe.

✨ About the Client:

Singapore Airlines is one of the world’s most prestigious airlines, offering passenger and cargo services across Asia, Europe, the Americas, and beyond. Known for excellence in service, SIA operates under premium brands such as Singapore Airlines and Scoot.

🧭 Your Role:

As a B2B Customer Service Agent, you'll support business clients with flight reservations, ticketing issues, and other travel-related services. You’ll work in a fast-paced, international environment - handling inquiries efficiently while maintaining the highest service standards.

📌 Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat (B2B focus)
  • Manage bookings and provide information on airline services and policies
  • Use internal systems to support customer needs

✅ Requirements:

  • Fluent og high level of the German language
  • Good command of English (B2 level, used for training and tools)
  • Minimum high school diploma + 6 months of customer service experience is a plus
  • Ideally, previous experience in airlines, hospitality, travel, or booking services
  • Strong PC knowledge, multitasking skills, and typing accuracy

🕘 Working Conditions:

  • Monday to Friday schedule – no weekend shifts
  • On-site work only from our office in Piraeus, Athens
  • Onboarding 40 days (paid)

💰 Compensation & Benefits:

  • Competitive salary + performance bonus
  • €500 gross one-time bonus after successfully completing training
  • €500 gross monthly rent allowance for the first 6 months
  • Opportunity to work for a world-class brand in a multicultural team
  • Relocation package: Flight ticket, airport pick-up and 4 weeks hotel
  • Assistance with finding long-term housing
  • A welcoming, international, and diverse work environment
  • Private health insurance

How to Apply:

If you’re ready to take the next step in your career and join our dedicated team in Greece, please send your CV to info@globalcareerrecruitment.com. We’ll be in touch shortly!

For any questions or further information, don’t hesitate to reach out to the same email.

EU passport or valid Greek work permit required

We look forward to welcoming you to Greece! 🇬🇷

Please note in your application that you found the job at Jobindex