Customer Supporter – European Aerospace Market

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Are you sales driving and do you want to help us giving our customers the best service?

Leki Aviation is expanding the sales team and we are looking for a Customer Supporter to join us. We are searching for a candidate who can upsell to customers, deal with inquiries, process orders and troubleshoot via phone and email – the goal is to sell and ensure a high level of customer service and satisfaction.

As a customer supporter you should be able to prioritize and manage workloads, respond to customers with efficiency and sometimes provide answers to complex inquiries related to ordering parts and services. If you have a general knowledge of aircraft spares it is great – but if you don’t, we will teach you.

Your new workplace

Leki Aviation is a global supplier and distributor of aircraft parts and related services for the aviation industry. We will offer you a challenging role in an innovative, growing global company with an ambition to provide “best in class” services to our customers.

We are looking for a team player who is enthusiastic and with a high level of energy, persistence and "can do" attitude. It is also very important for us, that you have a high professional integrity and ethical standards. You will be working independently, in a young, global team on site at our Global Headquarters located in Kastrup, Denmark.

Your main responsibilities will include

As a customer supporter you will be working with processing customer requests, orders and upselling. You will provide customers with information on availability, cost, delivery etc.

It is your job to ensure customer satisfaction and follow up to meet customer expectation as well as building relationships with new and existing customer and identify and provide product solutions.

Your profile and skills

• You are a team player who can also work independently
• You have 2-3 years of customer service/sales support experience.
• Experience in the B2B support environment.
• Experience in the Aviation Industry is desirable, but not a requirement.
• Excellent communication skills at all levels, verbal and written.
• Excellent command of the English Language.
• Basic understanding of Danish Language is an advantage but not a requirement.
• Proficient in the use of Office 365 – Outlook, Microsoft Word and Excel.

We offer

A exciting and innovative workplace in an international environment. We have fixed salary based on competences, pension scheme and health Insurance. We offer a good working environment in an informal setting and we host several company and team building events annually.

What does a current Leki employee say about the role:

• One of the things I love most about my job is that I get to work independently without anyone looking over my shoulder.
• I enjoy providing the customer with the best in class service and to help them resolve whatever issue they may be facing.
• I love that it feels like we are a small “family” unit and that the workplace is very informal.
• One of my main drivers is the actual sale and securing the profit, which is an area with a lot of autonomy.

To Apply

Please upload your personal application using the application-button.

Interviews are conducted on an ongoing basis, so if you are interested in the job, please do not hesitate to submit your application and CV immediately.

Should you require further information about the position please contact: June Jensen, Sales & BD Manager, e-mail: junej@lekiaviation.com.

Leki Aviation, Supplier and Distributor of aircraft parts and related services, for the aviation industry. The company is a 100 % family-owned company.

Leki Aviation was founded in 1990 in Copenhagen, Denmark. Since then, we have grown to support our customers, with nine global locations, while still maintaining a lean, independent organizational structure.

Leki is certified with a AAA financial rating, as well as the EN/AS9120 standard for aerospace quality management.

Currently we serve nearly 1,000 customers around the world.

For more on Leki Aviation please visit: www.lekiaviation.com.

Customer Supporter – European Aerospace Market

Er du drevet af salg, og ønsker du at hjælpe os med at give vores kunder den bedste service?

Leki Aviation udvider salgsteamet og søger en Customer Supporter, der kan hjælpe med at øge salget, besvare forespørgsler, behandle ordrer og løse problemer via telefon og e-mail. Målet er at sælge og sikre et højt serviceniveau samt kundetilfredshed.

Som Customer Supporter skal du kunne prioritere og håndtere arbejdsopgaverne effektivt, besvare kundernes henvendelser hurtigt og nogle gange håndtere komplekse forespørgsler relateret til bestilling af varer og service. Hvis du har kendskab til flydele, er det en fordel, men det er ikke et krav – vi vil gerne lære dig det.

Om Leki Aviation

Leki Aviation er en global leverandør og distributør af flydele og relaterede tjenester til luftfartsindustrien. Vi tilbyder dig en udfordrende rolle i et innovativt og voksende globalt firma med ambitionen om at levere “best in class” service til vores kunder. Vi søger en teamplayer, der er entusiastisk, energisk og har en vedholdende “can-do” attitude. Det er også vigtigt for os, at du har høj faglig integritet og etisk standard. Du vil arbejde selvstændigt i et ungt, globalt team på vores globale hovedkontor i Kastrup, Danmark.

Dine hovedansvarsområder

Som Customer Supporter vil du arbejde med at behandle kundernes forespørgsler, ordrer og lave mersalg. Du vil give kunderne information om tilgængelighed, pris, levering mv.

Det er dit ansvar at sikre kundetilfredshed og følge op for at opfylde kundernes forventninger, samtidig med at du bygger relationer med både nye og eksisterende kunder og identificerer produktrelateret løsninger.

Din profil og færdigheder

• Du er en teamplayer, men kan også arbejde selvstændigt.
• Du har 2-3 års erfaring med kundeservice/salgsstøtte.
• Erfaring fra B2B-supportmiljø er en fordel.
• Erfaring indenfor luftfartsindustrien er ønskeligt, men ikke et krav.
• Fremragende kommunikationsevner på alle niveauer, både mundtligt og skriftligt.
• Du behersker engelsk flydende, både skriftligt og mundtligt.
• Grundlæggende forståelse af dansk er en fordel, men ikke et krav.
• Fortrolig med brug af Office 365 – Outlook, Microsoft Word og Excel.

Vi tilbyder

• En spædende og innovativ arbejdsplads.
• Et internationalt miljø.
• Fast løn baseret på kompetencer, pensionsordning og sundhedsforsikring.
• Et godt arbejdsmiljø i en uformel atmosfære.
• Årlige firma- og teambuilding-events.

Hvad siger en nuværende medarbejder om rollen:

• "En af de ting, jeg elsker mest ved mit job, er, at jeg kan arbejde selvstændigt uden at nogen kigger over min skulderen."
• "Jeg nyder at give kunden den bedste service og hjælpe dem med at løse de problemer, de måtte have."
• "Jeg elsker, at det føles som om, vi er en lille ‘familieenhed’, og at arbejdspladsen er meget uformel."
• "En af mine hovedmotivationer er selve salget og at sikre profit, hvilket er et område, hvor der er stor selvstændighed."

Ansøgning

Send din ansøgning via ansøgningsknappen.

Vi afholder samtaler løbende, så hvis du er interesseret i stillingen, så tøv ikke med at indsende din ansøgning og CV straks.

Yderligere information:

For spørgsmål om stillingen, kontakt venligst: June Jensen, Sales & BD Manager email: junej@lekiaviation.com.

Om Leki Aviation

Leki Aviation er en leverandør og distributør af flydele og relaterede tjenester til luftfartsindustrien. Virksomheden er 100 % familieejet og blev grundlagt i 1990 i København, Danmark. Siden da har vi vokset og understøtter kunder globalt med ni lokationer, samtidig med at vi bevarer en slank, uafhængig organisationsstruktur. Leki Aviation er certificeret med AAA kreditvurdering og EN/AS9120-standard for kvalitetsstyring i luftfart. Vi servicerer i øjeblikket næsten 1.000 kunder verden over.

For mere information om Leki Aviation, besøg venligst www.lekiaviation.com.