Join Emaldo as our Technical Support Specialist in Finland

If you’re ready to make a real impact on a fast-growing green-tech company, we’d love to hear from you!

The Opportunity

As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. You will answer phone calls and emails related to installation, configuration, troubleshooting, and maintenance. Your goal is to ensure quick and accurate resolutions, enabling installers to confidently deploy and service Emaldo solutions. You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo’s reputation for reliable, innovative products.

This is a full-time position and will be located in Helsinki (with travel as needed).

What would be your key responsibilities:

Customer/Installer Support

• Respond promptly and effectively to technical inquiries (via phone and email) from installers, contractors, and other stakeholders.
• Diagnose and troubleshoot hardware and software issues related to solar panels, inverters, battery storage systems, and associated monitoring platforms.

Issue Resolution & Escalation

• Provide step-by-step guidance to installers, ensuring they can resolve issues on-site whenever possible.
• Escalate complex or critical matters to higher-level technical teams or third-party vendors, following proper escalation procedures.

Technical Documentation

• Maintain an internal knowledge base of solutions, troubleshooting guides, and best practices.
• Collaborate with the Product Engineering team to improve technicaldocumentation (manuals, FAQs, user guides).

Product Feedback & Continuous Improvement

• Log recurring issues, analyze trends, and provide feedback to R&D or Product Management to help enhance product design and usability.
• Suggest improvements to support processes and tools to boost efficiency and user satisfaction.

Training & Demonstrations

• Assist in remote product training sessions for installers and new customers, ensuring proper understanding of product installation and maintenance.
• Support the local Electrician/Technical Trainer when needed, especially during site visits or complex installations.

Collaboration & Communication

• Work closely with Sales, Logistics, and Finance teams to ensure seamless customer experience.
• Keep internal stakeholders updated on any significant customer issues or trends that could impact sales or reputation.

Compliance & Safety

• Adhere to industry regulations and safety standards when providing technical advice.
• Remain informed about Finnish electrical codes and requirements related to solar and battery installations.

What we are looking for:

Technical Background

• Required: Minimum 2+ years’ experience in technical support or a similar customer-facing technical role.
• Preferred: Previous experience in solar PV, battery storage, or broader renewable energy systems.

Education

• A degree or certification in Electrical Engineering, Renewable Energy, or a related field is desirable, but equivalent practical experience is also valued.

Technical Competencies

• Understanding of electrical systems, including AC/DC fundamentals, inverters, battery management systems, and PV installation processes.
• Familiarity with diagnostic tools (e.g., multimeters, monitoring software) and remote troubleshooting techniques.

Communication Skills

• Excellent verbal and written communication skills in both Finnish and English.
• Able to explain complex technical concepts in a clear and concise manner to various audiences (installers, end-users, non-technical stakeholders).

Problem-Solving Abilities

• Capable of logical troubleshooting, prioritizing issues, and determining the most efficient resolution.
• The ability to remain calm under pressure and guide installers through step-by-step solutions.

Computer Skills

• Proficient with CRM systems and helpdesk/ticketing software.
• Familiarity with remote support tools and Microsoft Office suite orequivalent.

Personal Attributes

• Entrepreneurial Mindset: Thrives in a start-up or scale-up environment, where autonomy and proactive decision-making are key.
• Results-Oriented: Driven to exceed targets and deliver measurable impact on revenue and profitability.
• Adaptable & Resilient: Comfortable navigating evolving market conditions and making swift, informed decisions.
• Team Player: Works collaboratively across different functions; able to build strong relationships with HQ and local staff.
• Customer-Focused: Dedicated to ensuring high levels of customer satisfaction and service quality.

What We Offer:

• Competitive Compensation: Base salary, potential performance-based bonus, and benefits package. Salary expectations are approximately 8.000 EUR (including local employment tax).
• Professional Growth: Opportunities to learn and advance within a growing renewable energy company.
• Positive Work Environment: A collaborative culture that values innovation and customer satisfaction.
• Meaningful Mission: Contribute to the wider adoption of clean energy solutions, helping to shape a more sustainable future.

Want to join us? Apply here:

Ready to take the next step? Interested candidates should submit their CV and a brief cover letter highlighting their relevant experience in technical support experience and any solar/battery industry exposure via Quick Apply.

If you have questions about the role or us as a company please reach out to Tobias Jung, CMO on tj@emaldo.com

We look forward to hearing from you!

Why we do, what we do

At Emaldo, we are driven by our mission to deliver innovative and sustainable energy solutions for modern homes. We specialise in energy systems with battery storage, empowering homeowners to effectively harness clean energy, reduce their carbon footprint, and enjoy a reliable energy experience without compromise.

We are at the forefront of the green transition, leveraging cutting-edge technology and smart design to reshape how energy is used and stored. Joining Emaldo means becoming part of a passionate, collaborative team working to make a positive impact on the world.

Our inclusive culture

At Emaldo, diversity is more than a checkbox—it’s a dynamic force driving our innovation and growth. Our team, representing various nationalities, age groups, and genders, thrives on these differences, which we see as invaluable assets contributing to our collective success.

We believe that when diverse minds come together, groundbreaking solutions emerge. By fostering an open exchange of ideas and encouraging creativity, we create an inclusive culture where every team member's unique expertise is respected and valued. This collaborative environment is built on mutual respect, with zero tolerance for discrimination or bias.

We do not discriminate applicants based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability or any other characteristic protected by law. We encourage applicants of all backgrounds to apply and join our team.

Apply with QuickApply on Jobindex.