Onboarding Manager (Installer Training & Support)

Join the Emaldo® Technical Services/Operations department as our Onboarding Manager (Installer Training & Support)

If you’re ready to make a real impact at a fast-growing green-tech company, we’d love to hear from you!

The Opportunity:

As the Onboarding Manager reporting to the Country Manager at Emaldo in the Netherlands, you will play a pivotal role in training and supporting installers of our solar and battery storage solutions. Leveraging your qualification as an electrician, you will deliver hands-on training sessions, create onboarding materials, and ensure that our installer network understands and implements best practices for safe, compliant, and effective installations. In addition, you will visit customers on-site to resolve any technical issues that an installer is unable to fix remotely, acting as the key escalation point for complex field problems.

This is a full-time position with based in Amsterdam (with frequent travel to customer sites)

What would be your key responsibilities:

Installer Onboarding & Training

• Develop and deliver training programs (classroom, virtual, on-site) to equip new and existing installers with the necessary skills and knowledge to install and maintain Emaldo’s solar and battery solutions.
• Create and update training materials, including manuals, videos, and demonstration kits, ensuring they are clear, user-friendly, and accurate.

Technical Support & Escalation

• Serve as the go-to technical expert for installers facing advanced or complex issues during the installation or maintenance process.
• When necessary, travel to customer sites to resolve problems that cannot be addressed via phone or remote support, ensuring high levels of customer satisfaction.

Quality & Compliance

• Ensure all installations and maintenance activities comply with Dutch electrical codes, health and safety regulations, and Emaldo’s internal standards.
• Conduct periodic site audits or spot checks to confirm compliance and maintain quality standards across the installer network.

Collaboration with Technical Support Specialists

• Work closely with the Technical Support and Sales teams to gather feedback about common challenges installers face, identifying areas for training improvement.
• Provide insight into product issues and field performance to help shape product enhancements and refinements.

Relationship Management

• Build strong, trusting relationships with installer partners, serving as their primary technical liaison for new product launches or updates.
• Represent Emaldo at industry events, trade shows, or training seminars to cultivate a network of well-trained, engaged installers.

Documentation & Reporting

• Maintain detailed records of installer training, site visits, and issue resolutions.
• Generate periodic reports on training outcomes, common technical issues, and recommendations for process or product improvements.

Continuous Improvement

• Stay updated on industry trends, emerging technologies, and best practices in solar and battery installations.
• Proactively suggest enhancements to onboarding procedures, training materials, and field support processes.

What we are looking for:

Electrical Qualification

• Required: Recognized electrical certification (e.g., MBO Elektrotechniek or equivalent) and valid electrician’s license/credentials in the Netherlands.
• Practical field experience with solar PV, inverters, and battery systems is strongly preferred.

Technical Expertise

• 3+ years’ hands-on experience installing and maintaining solar PV or battery storage systems.
• Proficiency with electrical codes, safety regulations, and troubleshooting principles (AC/DC systems, inverters, battery management).

Training & Coaching

• Demonstrated ability to train or coach others, whether through formal sessions or informal mentorship.
• Skilled at communicating technical concepts in a clear, accessible manner to diverse audiences.

Problem-Solving & Field Support

• Strong diagnostic and troubleshooting skills, with the resilience to address onsite issues under time pressure.
• Comfortable traveling to client premises and working in varying field conditions (rooftops, outdoor sites).

Communication Skills

• Fluent in Dutch and English (written and spoken).
• Excellent interpersonal skills to manage relationships with installers, customers, and internal stakeholders.

Technical Tools & Systems

• Familiarity with using digital tools (e.g., CRM, ticketing systems) to log and track training and support activities.
• Basic proficiency with MS Office or similar for creating training documents and reports.

Personal Attributes

• Customer-Oriented: Passion for ensuring installers and end-users receive top-notch service and solutions.
• Adaptable & Proactive: Able to think on your feet and adjust training or field support approaches to different installer skill levels and site conditions.
• Team Player: Willing to collaborate across departments (Sales, Technical Support, Finance & Logistics) to ensure a smooth end-to-end customer experience.
• Self-Driven Leader: Takes ownership of the onboarding process, continuously seeking new ways to make it more efficient and impactful.
• Safety-Focused: Committed to upholding all safety standards and regulations at all times.

What We Offer:

• Competitive Compensation: Including base salary, bonus potential, and benefits.
• Professional Growth: Opportunities to develop leadership and technical expertise in a rapidly growing renewables market.
• Impactful Role: Shape the success of Emaldo by building and maintaining a highly skilled installer network.
• Supportive Culture: Work with a passionate team dedicated to advancing clean energy solutions in the Netherlands.

Want to join us? Apply here:

Ready to take the next step? Interested candidates should submit their CV and a brief cover letter highlighting their relevant experience in electrical qualifications and experience in solar/battery installation via Quick Apply.

If you have questions about the role or us as a company please reach out to Tobias Jung, CMO on tj@emaldo.com

We look forward to hearing from you!

Why we do, what we do:

At Emaldo, we are driven by our mission to deliver innovative and sustainable energy solutions for modern homes. We specialise in energy systems with battery storage, empowering homeowners to effectively harness clean energy, reduce their carbon footprint, and enjoy a reliable energy experience without compromise.

We are at the forefront of the green transition, leveraging cutting-edge technology and smart design to reshape how energy is used and stored. Joining Emaldo means becoming part of a passionate, collaborative team working to make a positive impact on the world.

Our inclusive culture

At Emaldo, diversity is more than a checkbox—it’s a dynamic force driving our innovation and growth. Our team, representing various nationalities, age groups, and genders, thrives on these differences, which we see as invaluable assets contributing to our collective success.

We believe that when diverse minds come together, groundbreaking solutions emerge. By fostering an open exchange of ideas and encouraging creativity, we create an inclusive culture where every team member's unique expertise is respected and valued. This collaborative environment is built on mutual respect, with zero tolerance for discrimination or bias.

We do not discriminate applicants based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability or any other characteristic protected by law. We encourage applicants of all backgrounds to apply and join our team.

Apply with QuickApply on Jobindex.