IT Service Desk Technician

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IT Service Desk Technician

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Are you looking for the next step in your career? Here is an exciting opportunity to join Eurofins!

We are looking for a skilled IT Service Desk Engineer, who will act as the first point of contact for Managed Service customers. The primary objective of the role is to provide quick resolution. This will be achieved by troubleshooting, diagnosing and resolving issues at the first point of contact and/or escalating the error to one of our 2nd or 3rd line teams to investigate and resolve. Throughout the process, you will remain the single point of contact with the customer and maintaining ownership, while providing timely updates and ensuring the error is given the correct level of priority and attention.