Senior Technical Supporter – Full-Time - 816943

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Senior Technical Supporter – Full-Time

Copenhagen

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We are looking for new Senior Technical Support Engineers for our Copenhagen office. The Technical Support team at Siteimprove is a critical part of our future success. Senior Technical Support Engineers solve advanced internal and external support tickets while delivering high-quality solutions through professional level communication and advanced troubleshooting skills.

Responsibilities:

Manage assigned tickets in line with Siteimprove’s Service Level Agreement to meet and exceed departments churn and satisfaction goals
Provides Customer support through multiple mediums included, but not limited to phone, chat, email and tickets
Takes ownership of advanced setup and technical issues categorized including, but not limited to, remote troubleshooting, in-depth analysis, custom configuration and complex incidents that can typically only be covered by code changes, configuration tweaks or architecture knowledge