Inorganic MS Field Service Engineer - Nordics - 813952

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Inorganic MS Field Service Engineer - Nordics

Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific’s own products, assuring telephone support, diagnostics as well as on-site service. Through close dialogue with our team of service coordinators, you will plan and structure your own workday.

Key responsibilities:

Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities
Optimizing you own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatch function, Team leader and others)