Are you our new reservations and success manager?

Copenhagen-based Daniel and Jacob’s apartments is on the lookout for a full-time reservations and success manager to be the maestro/maestra of our daily communication and create unique and great experiences for our guests. If following statements sounds like you, don’t hesitate to send us your application and resume:

You have a passion for hospitality and customer service.
You bring a can-do attitude and a pocketful of sunshine to work every day.
Walking that extra mile to give the guest the best experience motivates you
You don’t mind flexible hours and enjoy planning your own day-to-day tasks.
You are hungry and ambitious, and will thrive in a fast-growing company with strong family values and a firm believe in freedom within responsibility

About Daniel and Jacob’s:

Founded in 2015, Daniel and Jacob’s apartments is a family-owned operator of hotel apartments and studios. With our strong mix of personalised, local experiences and adaptive service, we aim to provide a sustainable alternative to mass tourism, small hotel rooms, and sketchy Airbnbs.

Today we operate 170+ fully equipped units, spanning from smart studios to luxurious 5-bed apartments in Copenhagen and Århus. More locations are on the way.

We're driven and flexible, always learning and improving as we grow our company and develop our organisation. We believe in freedom with responsibility, and take pride in keeping our team healthy, smart, and lean.

Check out the vibe here: danielandjacobs.com - About us.

What you will be doing:

Not two days will be alike, but expect this to be part of your daily routine and responsibilities:

Daily communication with guests via email, messaging and phone.
Turn inquiries into reservations by assisting with sales.
Prepare for guests with specific requests and needs.
Turn possibly negative reviews into positives by assisting guests with urgent issues.
Coordinate and communicate with the tech, reservations, and operations team members.
Implement and improve add-on’s and apartment amenities for holidays, special occasions and in general to exceed customer expectations with “icing on the cake”
Monitor and update information on sales channels like Booking.com, AIRBNB and Expedia.
Daily or weekly reports on your tasks and performance.
Analyse reviews and create useful reporting on review score performance.

What we expect of you:

We encourage people with all kinds of backgrounds and experiences to apply, as long as you can say “yes!” to the following:

You have experience from hotels/hotel apartments, from being an AirBnB host or from a similar customer service position.
You speak and write fluent English – Danish and other languages are an advantage.
You are flexible and available, and are able to plan and complete most of your daily functions on your own.
You are used to working with various IT solutions.
You have a good Knowledge on Copenhagen and up to date on all that’s happening around.
You are ready to kick off your new adventure in June 2024

What we offer in return:

Freedom and responsibility – because we believe in your skills and powers
An opportunity to grow – because your journey is just as important as ours
Free phone, fitness subscription and a shiny new laptop
An open, smart, and ambitious team of great colleagues
A competitive full-time salary – because we value your skills

Email your application to Nelli Horvàth at job@danielandjacobs.com. We are looking forward to hearing from you.

Apply