Export Sales Coordinator ( maternity cover ) - Copenhagen

Are you ready to leave your mark on the International Distributor Sales organization, and do you want to develop Arla’s business prospects within a highly commercial Distributor Sales region? Then, join our team as Export Sales Coordinator.

You can look forward to joining our office in Carlsberg byen, Copenhagen. Here you will support and assist our export manages in our business on selected markets within our International Markets. This role is a 12-month maternity cover.

How you will make an impact

Your main task will be to support our export managers in the daily sales, provide customer support for the distributor business in your market portfolio and to ensure adherence to short and long-term customer agreements. You will coordinate daily and weekly business routines with customers, our dairies, and towards the export managers. We will also see you in close contact and in problem solving towards customers, e.g. provide coordination and point of contact to customers to resolve issues such as pricing, delivery, documentation and quality issues. You will ensure professional management of customer inquiries - from receipt of inquiry to final feedback to the customer – and coordination and collection incl. shipment of samples / new items. Potentially, you could be given the opportunity to serve minor accounts and markets individually in alignment with the P & L responsible managers.

More specifically, you responsibilities will be;

• Enhance customer journey: Focus on providing exceptional customer support by promptly addressing inquiries, concerns, and issues raised by customers.
• Streamline business routines: Work closely with customers to establish efficient business routines, both on a daily and weekly basis.
• Resolve customer issues: Act as the primary point of contact for customers in resolving various issues.
• Professional management of inquiries: From the initial receipt of customer inquiries to providing final feedback.

What will make you successful

We expect you have strong experience in similar FMCG export sales roles, commerce or an equivalent area, e.g. in supply chain or logistics. Moreover, you are comfortable maneuvering in an international and multi-cultural setting where the social, cultural and working standards could be different from what you are used to. This calls for personal integrity and a strong sense of occasion combined with the ability to interpret different cultures.

You thrive working in a structured and logical manner and enjoy creating order and detail where ever it is required. You naturally love complexity and in a market with huge growth potential you manage ambiguity calmly and patiently. You are proactive and a good communicator both written and verbally.

You must be proficient in written and spoken English. Proficiency in Spanish/French or Russian both written and spoken, is highly desirable. Finally, you have good IT skills.

What do we offer?

At Arla Foods, we are committed to your professional development and promote internal growth. You will thrive in our positive and collaborative culture, working with a market-leading company that produces nutritious household-favorite brands while making a positive impact on our customers, the farmers who own us, and the world as a whole.

Would you like to join us?

Applications are processed continuously. For additional information, contact Team Lead Customer Operations, Isabel Fuentes isalv@arlafoods.com.