Junior Customer Operations Representative - Danish Speaker

Gdansk

Become a part of our dynamic Customer Operations team, where you'll engage in daily order management, handle disputes and queries, and contribute to customer reporting. In addition to these responsibilities, you'll manage daily phone calls with customers to ensure exceptional customer service. Collaborate closely with your colleagues to maintain high standards of customer satisfaction.

How you will make an impact?

You will make an impact by delivering exceptional customer service. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:

  • Manage order handling processes and customer master data, ensuring accuracy and efficiency.
  • Handle customer phone calls and resolve disputes or queries both verbally and in writing.
  • Communicate and collaborate with internal teams, including customer service, production, warehouse, and transport planning.
  • Support reporting tasks, documentation reviews, and maintain effective communication with internal and external stakeholders.
  • Actively participate in improvement initiatives and internal projects to optimize service and operational performance.

What will make you successful?

We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:

  • Strong communication and customer-orientation skills
  • Fluency in English – written and verbal
  • Danish language B2/C1 – written and verbal
  • An ability and will to work with colleagues in a One-Team spirit
  • Thriving in a support center with high activity
  • Detail orientation & structure
  • Proactive-predictive actions
  • High commitment to deliver and work to improve existing services
  • A flair for IT/systems
  • A customer centric & solution-oriented approach
  • Digital proficiency and curiosity
  • Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided)
  • Open to work on shifts (also weekends)

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Operations in Global Shared Services.

What do we offer?

  • International operating environment
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Hybrid working model (50/50)
  • Trainings with experts & professional induction & development programs
  • Financial support of your education
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots
  • Chill-out rooms with X-box, pool table, board games, football table and swings

Arla Sustainability | Farmers on a mission

As a farmer-owned cooperative, we’re on a mission to provide you with dairy products that not only taste good, but also feel good to consume.

Ansættelsestype: Permanent

Hjemmearbejde: Not offered

Ugentlig arbejdstid: Full-time

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two colleagues smiling
5 of 5 stars

1,032 of Arla Foods’ employees have evaluated Arla Foods on Jobindex

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Grow with Arla

Arla is committed to creating products that delight customers and contribute to healthier, more balanced lifestyles. We also want to develop new products that cater to local tastes and preferences, respond to emerging trends and opportunities. Which is why we have a dedicated team of colleagues – and a purpose designed building – to focus on research, technology and innovation.

Here, we push the boundaries of science and technology to create an exciting future for both dairy and food in general. Part of creating the future of dairy is imagining what could happen next.

a group of people talking and smiling outside
a group of people talking and smiling outside

Arla is committed to creating products that delight customers and contribute to healthier, more balanced lifestyles. We also want to develop new products that cater to local tastes and preferences, respond to emerging trends and opportunities. Which is why we have a dedicated team of colleagues – and a purpose designed building – to focus on research, technology and innovation.

Here, we push the boundaries of science and technology to create an exciting future for both dairy and food in general. Part of creating the future of dairy is imagining what could happen next.

NINA BJERRING


“There are so many great colleagues in Arla and everyone has something to contribute with.”

Careers in Arla grow, whereas videos are a glimpse of a moment. Nina is today SVP Procurement.

DIVE INTO OUR BUSINESS

Curious to see what happens in Arla? How people around the world experience their everyday work life? Or wondering which business area might be right for you?

SUPPLY CHAIN

A living link between farm and fridge

ARLA IT

Technology meets flexibility

FINANCE

Co-driving value creation

INNOVATION

The department of possibilities

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The heart and drive of our brands

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The world's most external internal agency
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Profile image of Ola Arvidsson

OUR GROWTH IS YOUR GROWTH


CHRO Ola Arvidsson

“At Arla Foods we know that there is a direct and unbreakable connection between the growth of our people and the growth of our company which is why we have such a strong and enduring commitment to creating opportunities for all of our people to develop their skills and unlock their full potential.”

Students and Graduates

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Internship Positions

Join us in shaping the future of dairy!
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ARLA FUTURES

Choose your path. Shape our future
We want to nurture an inclusive culture where we can all thrive and grow and where everyone’s contribution is valued. We do this by providing a workplace where collaboration and inclusion are prerequisites for high performance and where ambition co-exists with safety and support.

Do you want to join us?

We’ve got a high performing culture and we have great ambitions. We’ve got a strong strategy for growing our business and one for growing our colleagues too. So, if a dynamic environment where change is an everyday occurrence appeals to you, discover more about our business, immerse yourself in Arla life and see what opportunities we have available.