Business Process Owner for Operational Finance in Hearing Care

Are you ready to help shape the backbone of more than 4,000 hearing care clinics? We are looking for a Business Process Owner (BPO) to help unlock efficiencies through better harmonisation of finance and operational processes across our global Hearing Care business.

Step into Our World of Hearing Care

In Hearing Care, a part of the Demant Group, we are a world-leading global operator of 4,000+ hearing care clinics in 25 countries, and we have been on a steep growth curve for years which is set to continue through a combination of organic growth and acquisitions. To support our expansion, we need to mature and streamline the way we operate our business across our various domains.

You will become part of a great organisation where collaboration is key and where we share a desire to improve the way we work, our processes and systems. Collaboration and coordination with other teams will be a significant part of your role.

Help Us Shape the Future of Hearing Care Operations

As BPO for operational finance, you will assume an important role in developing further standardisation and harmonisation of systems and finance processes across our markets. You will help define, document, and implement global processes and standards in the operational finance domain. This sits at the intersection of finance, supply chain, and clinic operations.

You will cooperate closely with our Financial Systems team in Group Finance as well as with teams in Global Operations. You will be the main point of contact with IT for the operational finance parts of our systems to ensure effective systems support for our business, now and in the future.

Your Contributions

Key responsibilities will include:

• Define, refine, and document key processes for the operational finance domain that set the standard for best practice and excellence in areas like cash register management, inventory management, service contracts, consumer financing, etc.
• Map and understand local market circumstances and differences that may require customised processes, e.g., due to reimbursement schemes, trial requirements, etc.
• Ensure effective implementation and adoption of globally defined standards in local markets, including consistent follow-up, training, and support.
• Assess and prioritize requests for changes to existing processes or systems in close dialogue with IT as well as other domains where processes may overlap.
• Act as main point of contact between our operational finance domain and IT in relation to the multi-year development and implementation of a new ERP and clinic management system.
• Organize and lead communities and reference groups with subject matter experts.
• Support strategic supply chain initiatives in close collaboration with our Global Operations organisation in Hearing Aids, including assisting the implementation and adoption at a local level.
• Collaborate and align closely with BPOs in other domains, e.g., Sales & Service, Analytics, Global Operations, and Group Finance.

Meet Your New Team

The role is anchored in our Group Business Finance team, which comprises around 25 colleagues. You will be part of a dedicated Hearing Care finance team of 5 colleagues based in Denmark and Poland that works very closely with the rest of the Hearing Care organisation. We value collaboration and meet new challenges with a positive mindset, and we are motivated by the great impact we can create.

The role will be based at our HQ near Copenhagen, Denmark, but is expected to involve 25-30 travelling days per year, primarily to local markets.

Are You the Candidate We Have Been Looking For?

We are looking for a new colleague with desire to contribute to good team spirit and great collaboration.

To thrive in this role, we imagine that you possess the following qualifications:

• Relevant degree in finance, accounting, or a related field.
• 5+ years of experience working with business processes and continuous improvements in the area of finance, ideally in a multi-national retail business.
• Experience with cross-organisational collaboration with supply chain teams in a retail business would be beneficial.
• Ability to apply a global, strategic mindset in the definition of global best practices but also to build trust with local markets through deep understanding of local circumstances.
• Solid stakeholder management skills and demonstrated experience with project and change management.
• Ability to push things forward through structure, results-orientation, and a process mindset while being able to motivate and engage people around you.

Overall, we are looking for a good communicator who can navigate at different levels of a complex and global organisation with diverse cultures. The role is an expansion of our team as we are taking on additional areas of responsibility while supporting a business that continues to grow organically and through M&A.

About Demant and Our Hearing Care Business Area

Demant is a world-leading hearing healthcare group built on a heritage of care, health, and innovation since 1904. Headquartered in Denmark, the Group employs more than 22,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health. The Group is listed on Nasdaq Copenhagen but remains majority-owned by the William Demant Foundation.

The Hearing Care business area of Demant is a world-leading global operator of hearing care clinics in 25 countries. We offer a wide range of hearing solutions to our customers through our more than 4,000 clinics worldwide, which operate under strong local brands such as Audika, HearingLife, and Hidden Hearing.

Why Join Us?

In summary, we offer a great opportunity to be part of a truly global organisation and refine the way we operate and unlock efficiencies together. The role carries high visibility and proximity to the global leadership team of a business area generating annual sales in excess of EUR 1 billion and employing around 11,000 people. At the same time, you will help us deliver on the vision we share with the broader Demant Group: To deliver life-changing hearing health.

Apply Now

If you are interested in joining us as our new BPO for Finance & Operations, please send us your CV and cover letter as soon as possible and no later than 10th of August 2025.

We will be conducting 1st Interviews on the 14th of August, and second interviews in following week. Please note that we only accept applications via our online recruitment system.

For questions regarding the position, please contact VP of Business Finance, Hearing Care, Mathias Holten Møller, at msmo@demant.com.

We look forward to hearing from you!

At Demant we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.