Export Sales Coordinator - Copenhagen

Are you ready to leave your mark on the International Distributor Sales organization, and do you want to develop Arla’s business prospects within a highly commercial Distributor Sales region? We are looking for a new Export Sales Coordinator to join our office in Carlsberg byen, Copenhagen to support and assist our export manages in our business on selected markets within our International Markets.

How you will make an impact

Your main task will be to support our export managers in the daily sales and provide customer support for the distributor business in your market portfolio and to ensure adherence to short and long-term customer agreements. You will coordinate daily and weekly business routines with customers, our dairies, and towards the export managers and we will also see you in close contact and in problem solving towards customers, e.g. provide coordination and point of contact to customers to resolve issues such as pricing, delivery, documentation and quality issues. We therefore expect you to ensure professional management of customer inquiries - from receipt of inquiry to final feedback to the customer – and coordination and collection incl. shipment of samples / new items. There is potential opportunity to serve minor accounts and markets individually in alignment with the P & L responsible managers in the future.

Your key responsibilities:

1. Enhance customer journey: Focus on providing exceptional customer support by promptly addressing inquiries, concerns, and issues raised by customers. Ensure clear and effective communication throughout the process.

2. Streamline business routines: Work closely with customers to establish efficient business routines, both on a daily and weekly basis. This includes aligning with customers on order placement, delivery schedules, and any other operational requirements.

3. Resolve customer issues: Act as the primary point of contact for customers in resolving various issues. Prioritize problem-solving and maintain regular communication with customers to ensure their satisfaction.

4. Professional management of inquiries: From the initial receipt of customer inquiries to providing final feedback, ensure that all customer inquiries are handled professionally and efficiently. Keep track of the progress of each inquiry and ensure timely responses.

What will make you successful

You are a person who thrives with working in a structured and logical manner and enjoys creating order and detail where ever it is required. You naturally love complexity and in a market with huge growth potential you manage ambiguity calmly and patiently. You are outgoing, proactive and a good communicator both written and verbally.

You have strong experience in similar FMCG export sales roles, commerce or an equivalent area, e.g. in supply chain or logistics. Moreover, you are comfortable maneuvering in an international and multi-cultural setting where the social, cultural and working standards are quite different from what you are used to. This calls for personal integrity and a strong sense of occasion combined with the ability to interpret different cultures.

You must be proficient in written and spoken English. Finally, you have good financial and IT skills.

What do we offer?

At Arla Foods, we are committed to your professional development and promote internal growth. You will thrive in our positive and collaborative culture, working with a market-leading company that produces nutritious household-favorite brands while making a positive impact on our customers, the farmers who own us, and the world as a whole.

Would you like to join us?

Applications are processed continuously, and the job opening will close once the right candidate is found. Due to the summer holiday period, there may be a delay in our response to your application. We appreciate your patience and understanding, and we will review all applications as soon as possible. Interviews will commence in week 34. For additional information, contact Senior Export Manager, Lars Møller Henriksen at lmh@arlafoods.com.