IT Onsite Junior Supporter

Are you passionate about IT support and ready to make a difference for colleagues locally and globally? Then seize the opportunity and join our dynamic and collaborative Onsite Support team and help ensure a seamless IT experience across Arla.

Read more about our IT & Digital organisation here: Inside Arla | Arla

How you will make an impact

As our new IT Onsite Junior Supporter, you will provide 1st & 2nd line support to end-users, handling a wide variety of IT-related tasks locally and at other sites in Denmark and internationally. You will work proactively to deliver excellent service and ensure smooth operation of hardware, software, and infrastructure.

You will:

• Provide customer-oriented support on installations, maintenance, and user management of end-user devices, videoconference systems, and mobile devices.
• Support in a Windows 11 environment, installing Arla-approved software and ensuring compliance of digital applications.
• Analyse and solve hardware and software issues in close collaboration with our Service Desk and internal IT departments.
• Introduce new employees to Arla’s IT infrastructure and support processes during onboarding.
• Document solutions and best practices in the shared knowledge base, and participate in global projects and knowledge-sharing groups.

What will make you successful

We are looking for someone with a strong customer focus and a can-do attitude, who thrives on solving problems and supporting colleagues. You likely have some experience in IT support and enjoy working in a team-oriented, international environment.

We expect you to have:

• Knowledge of Microsoft Windows 10/11, Office 365, MS Teams, Active Directory/Azure, and MS Intune.
• Experience supporting laptops/desktops, Apple/iOS/Android devices, and basic knowledge of AV/conference equipment.
• Familiarity with ServiceNow and network infrastructure support is a plus, but not required.
• Strong communication skills in Danish (native) and English (good level).

What do we offer?

This position is a permanent fulltime role, based at our Headquarters in Aarhus. We’re committed to your development and believe in promoting from within. In our team we work closely together and are proud of our high job satisfaction. In this role you can expect plenty of support, learning opportunities, and the chance to contribute to global IT initiatives. As part of a market leader in sustainable dairy production, you’ll make a meaningful impact for colleagues and customers worldwide.

Would you like to join us?

If you want to play a key role in ensuring excellent IT support at Arla, then seize this exciting opportunity and apply no later than 1st of August 2025. Due to the summer holiday period, response times may be longer than usual, but we expect to conduct the first interviews during August. Please note that changes may occur along the way due to the holiday schedule. Thank you for your patience and understanding.

For additional information, please contact Team Leader, Thomas Nørgaard on +45 4131 5175