Operational Key Account Manager - focusing on seafreight, for Aid & Relief Hedehusene

Do you want to help deliver critical goods and support projects that make a tangible difference around the world? In the world of freight forwarding and logistics, most shipments are for global consumption and the shelves in your local store. But others help communities recover, hospitals stay supplied, and humanitarian initiatives reach the people who need them most. And this is what we do.

As an Operational Key Account Manager – focusing on seafreight in DSV's Global Aid & Relief team, you will play an important role in managing complex international shipments that support humanitarian and development efforts around the world. Based in our Air & Sea headquarters in Hedehusene, you will join a dedicated team that combines professional freight forwarding expertise with a strong sense of purpose.

If you are an experienced seafreight forwarder who thrives in an international environment and enjoys building strong customer relationships, this could be your next move.

What you will do

You will manage international seafreight shipments for a portfolio of Aid & Relief customers, ensuring reliable and cost-efficient transport solutions from origin to destination.

Your responsibilities will include:

• Managing end-to-end seafreight shipments for key customers and ad hoc projects
• Procuring and negotiating freight solutions with carriers, agents and internal stakeholders
• Acting as the main point of contact for customers, suppliers and DSV offices worldwide
• Building strong customer relationships through proactive communication and service excellence
• Evaluating routing options and transport solutions based on customer requirements
• Monitoring service performance and ensuring high-quality delivery
• Managing shipment visibility, EDI processes and operational deviations
• Identifying opportunities to improve processes and create smarter ways of working

What you bring

We imagine that you have experience within international freight forwarding and enjoy working in a fast-moving environment where no two days are the same.

To succeed in the role, you:

• Are a trained freight forwarder with experience in seafreight operations
• Communicate confidently in English
• Have strong commercial awareness and negotiation skills
• Work in a structured and analytical way, with attention to detail
• Are comfortable using digital tools and systems, including Excel and Outlook
• Take ownership and maintain momentum, even when priorities change
• Enjoy building relationships and delivering excellent customer service

Experience within Aid & Relief, NGO logistics, healthcare or pharma logistics is considered an advantage, but not a requirement.

Why join DSV?

At DSV, your work helps keep global supply chains moving. In our Aid & Relief team, you will be part of something even bigger: helping customers deliver critical goods and support projects that make a tangible difference around the world.

You will join a highly skilled and collaborative team where trust, professionalism and knowledge sharing are part of everyday life. We offer a workplace where you are trusted with responsibility, encouraged to develop your skills and supported by colleagues who are passionate about what they do.

Start here. Go anywhere.

Interested?

Your workplace will be at our headquarters in Hedehusene, Sjælland, and it is a must that you are able to work from this location.

Do you have questions? We are happy to tell you more about the role.

For questions about the position, please contact Senior Team Lead, Patrick Schou Aid & Relief, at +45 22613494.

We review applications on an ongoing basis and encourage you to apply as soon as possible.