Operations & Maintenance Sales & Service Manager

Are you ready to make a difference on a global scale? If you have a commercial background in the field of Operation & Maintenance from a relevant technical industry or a technical background in intralogistics, material handling or baggage handling solutions and a passion for working internationally, this is your chance to step into a high-impact role.

As a member of the Operations & Maintenance Partner Programs Centre of Competence, you will become a trusted expert and valued specialist in our global organisation. Expect international travel as required to support business operations, customer projects, and development activities. Depending on business needs, travel may amount to up to 60 days per year, collaborating with colleagues worldwide to develop new business opportunities, support contract extensions, and help local teams deliver best-in-class services to our airport and logistics customers. This position combines technical expertise, commercial insight, and operational support in a dynamic international environment.

Facilitate great global service

At BEUMER Group, we deliver intralogistics solutions such as mission critical baggage handling systems for airports and parcel handling systems for a variety of logistic customers all over the world. We have the leading product on the market, and the office in Aarhus is an international Centre of Competence. From here, you support 29 Beumer Group Companies around the world and help carry the strategic responsibility for our global service contracts.

Support colleagues and customers globally

Working with our colleagues in 29 Group Companies around the world, you will support Operation & Maintenance solutions for their regions by driving quotations and price calculations and defining the right winning strategy. You will also support a pool of over 100 existing O&M contracts worldwide. Although most of your interactions will be internal, at times you will also be working closely with our customers, via online or physical meetings and presentations. The role, however, is quite broad and dynamic, with the main responsibilities listed below:

• Analysing customer requirements in tender documents from a commercial, operational and organizational perspective to establish the right O&M service solutions
• Identifying, analysing and mitigating risks of new opportunities and existing contracts
• Close cooperation with project teams, sales teams and all departments within the organization
• Monitoring existing contracts so as to verify that they are performing well and adhering to the global O&M processes and company strategy
• Acting as single point of contact for all O&M contracts and Group Companies as well as facilitating work in all O&M contracts while promoting know-how sharing and best practice across O&M sites globally
• Overall planning on the implementation of new service contracts, including the resources, time and commercial aspects as well as the coordination with the customer and Group Companies
• As custodians of our global O&M processes and tools, constantly reviewing and enforcing them
• Following up on the implementation and the continuous optimisation of the service concepts

People person with experience managing and quoting maintenance solutions

Responsibility, communication and collaboration. These are three skills that are essential in this outgoing role, where you act across sites and cultures. You need to be able to talk to everyone – from service technicians to CEOs – communicating convincingly and persuasively. With no direct reports, your internal networking is highly important in this role as there is constant interaction with internal departments. At the end of the day, we are looking for your clout, energy and motivation to participate in global teamwork and collaborations. The requirements for the role are:

• A commercial background in a relevant technical field or a technical background from a similar industry. Experience with managing and quoting maintenance solutions is a strong advantage but not a must.
• A great communicator, fluent in English -spoken and in written-, who can talk and challenge people at all levels of the organisation
• Excellent skills in MS Office, especially Excel.

We offer you the opportunity to become part of a family-owned global industry leader, where quality in everything we do is essential for us. We are extremely customer-driven and team-oriented, and we are only successful, when everybody participates and help each other out. Our O&M-contracts are crucial for not just our business, but also for the many airports and logistics sites we support all over the world and by joining us a our new Operations & Maintenance Sales & Service Manager, you will not just help our company and customers, but also help making sure that parcels and baggage arrive quickly and in the right hands every time.