As a Technical Support Specialist within Building Management Systems, you will be on the front line delivering outstanding technical support and solving technical issues for our technicians and EcoXpert partners. If you are interested in knowledge sharing, the role can also include leading product training sessions for internal and external participants. Additionally, you will create helpful resources such as FAQ articles.
Key Responsibilities
- Handle and respond to technical inquiries, cases, and issues via phone or email.
- Identify, analyze, and resolve technical problems by applying your technical knowledge and using available resources and tools.
- Document cases and solutions to build a knowledge base and facilitate future support for both technician partners and customers.
- Manage and escalate cases that require further technical expertise or collaboration with other internal departments.
- Collaborate with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
- Understand customer needs and create high customer satisfaction by contributing to low response times, quick problem resolution, and effective communication.
Requirements
Education
- Trained electrician, automation technician, or other technical background.
Language Requirements
- Full working proficiency in Danish.
- Basic skills in English.
Experience
- Experience in programming and commissioning Building Automation Systems for example, EcoStruxure Building Operation (EBO).
- Ability to identify, analyze, and solve technical problems by applying technical knowledge.
- Experience of our products and integration solutions is seen as an advantage.
Skills
- Technical expertise and ability to collaborate with other internal departments.
- Strong ability to work with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
- Ability to structure your day and tasks to solve them in the most effective way.
We welcome applicants at different stages of their careers, whether you bring years of experience or are just starting out and eager to learn.
What do we offer?
At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As part of our team, you can expect:
- Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
- Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
- Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
- Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
- Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.
Did we get you inspired?
If you are passionate about technology and customer service, and you thrive in a dynamic and collaborative environment, we would love to hear from you. Join Schneider Electric and unlock your full potential!
Please submit your CV as soon as possible. We will be having ongoing interviews until we have found the right candidate.
