Project Service Coordinator

We Take Responsibility for Quality in the Pharmaceutical Industry

At Syntegon Technology, we design and manufacture highly specialized machines for the Pharma and MedTech industries. As specialists in high-end processing, handling, labeling and packaging technology, we help global players ensure quality, efficiency, and environmental responsibility in their production.

Work Closely with Great Colleagues in a Global Setup

You will join our Danish entity, working with a team of colleagues who ensures professional customer experiences and clear, precise communication every day – both in Denmark and internationally.

Here, we succeed together – by learning from one another and creating a workplace where professionalism and good spirits go hand in hand.

Globally, we are 6,900 colleagues – and yet you’ll find that decision-making paths are short. You will collaborate closely with international colleagues in sales, service, and (product) management. Because we believe the best results are achieved together.

Further information about Syntegon can be found at: www.syntegon.com

IF CUSTOMER SERVICE, ORDER MANAGEMENT OR TECHNICAL SALES SUPPORT IS ON YOUR CV, THEN THIS IS YOUR FUTURE

Take the first step! Apply now!

Job Description

To strengthen our Service team, we are looking for a Project Service Coordinator (m/f/d) who acts as the single point of contact for our customers – overseeing requests, quotations, coordination, and successful implementation on site, including claims management.

Your Responsibilities

Manage customer service projects from the initial request through on-site implementation – internally and externally
Prepare, coordinate, and follow up on quotations, including technical and commercial clarifications
Support Sales in developing customer-focused service solutions and ensure smooth order handover into execution
Plan, coordinate, and monitor service activities to ensure on-time and high-quality delivery
Take responsibility for clear order definition, cost awareness, and risk/claim handling
Lead and moderate customer meetings, ensuring transparent communication and alignment
Act as overall coordinator from order to on-site implementation, ensuring customer satisfaction throughout
Take responsibility for project execution in line with quality, time, and cost requirements
Collaborate closely with internal departments (engineering, service, assembly) and external partners, also on an international level
Contribute to continuous improvement of service processes and cross-functional collaboration

Qualifications

Your Profile

Completed technical education or ideally a degree in engineering, business engineering, or similar
Several years of professional experience in customer service, order management, or technical sales support, ideally in machinery or equipment industry
Experience in coordinating service projects or customer orders with technical and commercial responsibility
Strong skills in customer communication, quotation handling, and stakeholder management
Knowledge of claim handling and project controlling is an advantage
Proficiency in MS Office, Excel, and SAP (Navision is a plus)
Willingness to travel internationally as needed
Independent, structured, and result-oriented working style with resilience under pressure
Strong communication skills, customer orientation, and ability to build long-term relationships
Positive attitude, collaborative mindset, and interest in the Pharma and MedTech sectors

Syntegon offers:

An attractive position in an international company
A company environment with a large focus on technology and cooperation
Excellent opportunities for personal and professional development
A salary package, which reflects your results, including pension and health insurance
Travel activity to be expected
By choice, we are an Equal Opportunity Employer committed to a diverse workforce