Senior Manager for Our New Quality Team

Would you like a newly shaped role combining strategic leadership with hands-on execution, driving continuous improvement, integration, and alignment across a global organisation – and the world’s largest transport and logistics company?

And do you want to use your change and stakeholder management skills as you influence how to maintain, improve and integrate our Quality Management Framework?

With a strong team and the support from upper management, your work on this system will support our strategy of operational excellence and give us an integrated system, creating value from Operations to Top Management.

Welcome to Quality, Risk & Vertical Compliance

We would like to welcome you into our international department Quality, Risk & Vertical Compliance. As part of the department’s management team, you will play a key role in shaping and developing our integrated Quality Management Framework at a global level.

You will also have managerial responsibility for a specialised Quality team of 3 colleagues based in Germany, Sweden and the UK, covering Document Management and Dangerous Goods, where a dedicated subject matter expert holds the technical Dangerous Goods lead.

The position is based at our Group Headquarters in Hedehusene, Denmark.

“Our aim is to evolve the way we work with quality, so we share our opinions openly, listen actively and give each other feedback. It’s really important to me that we get to our competences and specialist skills into play,” says Peter.

Our aim is to evolve the way we work with quality, so we share our opinions openly, listen actively and give each other feedback. It’s really important to me that we get to our competences and specialist skills into play.

A new role to ensure an effective, practical, and value-adding framework

In this role, you will be responsible for maintaining, improving, and integrating DSV’s Integrated Quality Management Framework (Core QMS), using ISO 9001 principles as the structural backbone.

Furthermore, you will be the global process owner (GPO) for Incident Management, ensuring a coherent, enterprise-wide process supporting domains such as quality, health & safety, environment, and security. You will also be the GPO for Controlled Document Management (including Policy Management), providing managerial oversight of the Dangerous Goods function, where a designated subject matter expert holds the technical lead.

Working both strategically and hands-on, you will also:

• Define and track key performance indicators (KPI) and use data-driven insights to improve performance and compliance
• Secure a risk-based approach to process governance, control, and improvement
• Drive enterprise-level change management, ensuring alignment, adoption, and stakeholder engagement
• Support top management reviews and other integrated management system activities

Solid Quality / Business Process Management experience both strategically and hands-on

We are looking for a “playing coach” with both strategic and hands-on capabilities, achieving impact through strong relationships, great communication and cross-functional collaboration. You have excellent stakeholder management and influencing skills across functions and levels and take a pragmatic approach to balancing governance with operational usability.

Finally, we imagine that you:

• Have a solid experience in Quality / Business Process Management in a global organisation combined with strong understanding of ISO 9001 principles
• Hold a proven track record in Incident Management and a demonstrated ability to design, implement, and sustain enterprise-level Incident Management frameworks
• Have proven experience in process ownership, enterprise change management, and continuous improvement as well as experience in defining and following up on KPI frameworks and risk-based controls
• Possess strong business acumen and the ability to develop sound decision proposals and business cases
• Have experience working with digital systems supporting management processes (e.g. Service Management, Document Control, or QMS tools)

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Peter Munch-Hansen, Head of Quality, Risk & Vertical Compliance, on +45 2541 7114.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.