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    B2B E-Commerce Manager

    Permanent, Not offered, Full-time

    Horsens
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    Do you have proven experience in B2B e-commerce management, online self-service adoption and digital marketing? Are you a driven e-commerce professional that wish to play a pivotal role in growing HAY’s B2B online footprint? Do you want to help shape the future of how HAY partners interact with us?

    If yes, please read on!

    At our office facilities by the harbor edge in Horsens, you will become part of an energetic office community, consisting of approx. 100 colleagues looking forward to welcoming you to our team.

    About the job

    As a B2B E-Commerce Manager at HAY you are responsible for optimizing the user experience and driving sales growth on HAYB2B.com. This includes increasing self-service adoption, improving conversion rates, and enhancing basket size. The role involves customer onboarding, engagement strategies, data analysis, and collaboration with marketing, product, and tech teams. Acting as the business product owner, the role prioritizes platform improvements, ensures quality assurance, and drives marketing campaigns. Success is measured by increased digital adoption, revenue growth, and self-service adoption

    More specifically, your tasks will include:

    • Optimize the platform experience to boost sales, self-service adoption, and conversions
    • Empower customers and sales teams through onboarding, training, and best practices
    • Turn data into action by tracking KPIs and delivering insights that drive retention and growth
    • Own the roadmap as business product owner, aligning with tech, marketing, and sales to launch high-impact features
    • Strengthen engagement through smart B2B promotions, newsletters, and CRM initiatives

    Are you the B2B E-Commerce Manager we are looking for?

    Role expectations

    • As a colleague, you receive positive feedback from internal teams on collaboration, project execution, and value delivery
    • Excellent communication skills and stakeholder management abilities is needed in this role
    • You thrive on being measured on performance within conversation rates, order values, increased platform activity, return visits, etc.
    • You take decisions based on data-driven insights and reports – leading to optimization
    • As our new colleague, you will become part of a community where we cherish our culture and the pace is always high – therefore it is important that you have a desire to be part of the social community that exists across departments, age groups and backgrounds

    Experience required

    • You have proven experience in B2B e-commerce management, UX optimization, and digital marketing
    • You posses a strong understanding of analytics tools, A/B testing, and CRO methodologies
    • You can manage cross-functional projects and collaborate with marketing, product, and tech teams
    • If you have experience with CRM platforms and campaign automation this will be considered a plus
    • You are fluent in Danish and English, both spoken and written

    You want to be a part of HAY?

    Then do not hesitate to send us your application and CV (preferably in English) as soon as possible and no later than Sunday 28 September 2025. We evaluate candidates on an ongoing basis.

    If you have any further questions regarding the position, please do not hesitate to contact John Cain at john_cain@hermanmiller.com.

    Apply
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    ABOUT HAY

    The international design brand HAY was founded by Mette and Rolf Hay in Copenhagen in 2002. At HAY, we work with the world’s leading designers in a sustainable and democratic context to produce high-quality design products, drawing from three primary sources of inspiration: art, architecture, and fashion.

    THE HAY VALUES

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    Passion

    We are motivated by a love of design and a commitment to constant innovation.

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    Function

    At HAY, form will always follow function.

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    Community

    HAY is an international company; our design crosses borders from our designers to our suppliers to our product development teams, community is fundamental to our brand.

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    Responsibility

    High quality means thoughtfully designed, well-crafted, and built to last.

    Working at HAY

    Our colleagues are part of a HAY community that cherishes our collaboration and culture. We treat each other with respect and value the team spirit and the collaborative ecosystem that uplifts the organization every single day.

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    From the beginning we have been very aware that we started HAY with a pure passion for design. But we have learned over the past twenty years that, while design is the highest priority, the heart of this company is people.

    Rolf Hay, Co-Founder and Creative Director

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    Part of the MillerKnoll collective