Product/Application Expert - Service

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job

As our new Product/Application Expert, you will play a key role in supporting both internal and external customers by providing troubleshooting and expert technical advice. Your focus will be on controls and automation, with primary responsibility for delivering high-quality support for Alfa Laval’s decanter technology. In this role, you will ensure that customers receive timely, reliable solutions, enabling them to maximize uptime, efficiency, and performance. Your tasks will be:

  • Resolve technical questions related to Service in Helpdesk for internal and external customers
  • Prepare quotes, Technical and Commercial for engineered orders – Including spare parts and upgrade kits
  • Contribute to Spare part planning
  • Troubleshooting
  • Coordinate and drive projects together with other stakeholders in Alfa Laval, e.g., PM and R&D
  • To some extent, identify new opportunities for growth

At Alfa Laval, we embrace a hybrid work model, providing you the flexibility to work from home when it aligns with your tasks. This position can be based at our Copenhagen office, with an expected travel commitment of approximately 15–25 days per year.

What You Know

You have a solid understanding of control systems and automation, ideally combined with experience from the process industry. Your background could be as a Mechanical, Operations, or Process Engineer, or perhaps as a Maskinmester/Marine Engineer or in a similar technical field. What matters most is that you bring strong technical insight, problem-solving skills, and the ability to apply your knowledge in a practical, customer-focused environment.

About You

You bring a growth mindset and a genuine curiosity to keep learning and developing – both professionally and personally. With a caring, customer-focused approach, you are dedicated to creating meaningful value and nurturing strong, long-lasting relationships. You are open and adaptable, welcoming new ideas, changes, and different ways of working with a positive spirit. Where others might see challenges, you see opportunities for growth, potential, and collaboration, making you an encouraging and valuable partner for both your team and our customers.

What’s in it for you

At Alfa Laval, you’ll be supported by a mentor from day one and welcomed into a collaborative, informal team. You’ll work in a truly global, multicultural environment with colleagues who bring high technical expertise and a passion for sharing knowledge. With plenty of career opportunities ahead, you’ll have the freedom to grow, connect, and shape your future with us.

Maybe Pantea from the team says it best: "I like being part of a dynamic, friendly and experienced team who always takes the time to support. I think we have a very collaborative and inclusive environment where everyone's voice is heard which often fosters innovative ideas"

For more information, please contact:

Global Service Technology Manager, Bjarne Lorenzen on bjarne.lorenzen@alfalaval.com

Senior Talent Acquisition Partner, Claus Wiinholt on claus.wiinholt@alfalaval.com

Please send your application and resume through the link below no later than the 14th of September 2025.

We are conducting a continuous review of received applications. We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).

We look forward to hearing from you soon!


Ansættelsestype: Permanent

Hjemmearbejde: Possible

Ugentlig arbejdstid: Full-time

Læs mere

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Alfa Laval in brief – who we are and what we do

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry.

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Our purpose

We define our purpose as accelerating success for our customers, people and planet. As we are dedicated to outstanding customer service, an inspiring and embracing work-place, and with sustainability in our genetic code.

Putting our customers first

Our innovative solutions support industries to purify, refine and recycle material. Our commitment is to optimize our customers’ processes, creating responsible growth and driving progress. We are responsive to our customers' needs – always going that extra mile to support them in achieving their business goals and sustainability targets.

Empowering our people

Our corporate culture is open, supportive and informal. This creates an environment for our employees to develop their talents and excel as professionals. By giving them responsibility and trust, we make our people grow. We are determined to attract, develop and retain the most innovative and curious people in our business.

Making our world better, every day

Our technologies promote a responsible use of natural resources. We constantly drive progress to help reducing the environmental impact of most industrial processes through improved energy efficiency and heat recovery, better water treatment and reduced emissions. On land and at sea. It is all about Advancing better™.

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