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Product Owner - Systems & Processes

DO YOU WANT TO TAKE OWNERSHIP OF A DIGITAL PORTAL THAT SUPPORTS GLOBAL COMPLIANCE AND SUSTAINABILITY PROCESSES?

If so, this is your chance to join a dynamic team where you can make a direct impact. In this role, you will shape the future of Group Sustainability & Compliance in DSV while growing professionally in a collaborative and engaged environment.

This role is all about translating business needs into real solutions – helping us build a strong, user-focused ServiceNow experience that supports both efficiency and governance.

Director, Systems & Processes, Nicolaj Kjærulf

Systems & Processes – We digitalise our sustainability and compliance processes

At our headquarters in Hedehusene, you will become part of the department Systems & Processes under the organisation of Group Sustainability & Compliance, which spans diverse departments and more than 50 colleagues.

Your new department is responsible for the digital development of our Group Sustainability & Compliance organisation. As we grow to 7 members, you will work alongside other Product Owners, Process Owners, and key stakeholders to develop and manage digital products that scale with DSV’s business. We work closely together in the office and value the connections we build by being present.

Collaboration is at the heart of everything we do, as we engage with teams across the organisation to innovate and evolve processes through digital solutions. It’s exciting to be part of such a dynamic, forward-thinking, and energising environment — fostered by a supportive and inspiring team that’s always pushing for what’s next.

Senior Business Development Manager, Systems & Processes, Andreas Bach

Own and develop our ServiceNow portal from the business side

As our new Product Owner, you will be responsible for the business-side ownership of our ServiceNow portal – a key platform supporting request handling and workflows across Group Sustainability & Compliance. While this is a non-technical role, you will work closely with IT to ensure smooth development and delivery.

You will collaborate with business users, process owners, and technical teams to turn business needs into system requirements, manage the backlog, and ensure that the portal evolves in step with organisational goals.

Your key tasks will be to:

  • Own the ServiceNow portal from the business side and define the product vision and roadmap.
  • Collect input and feedback from end users and business stakeholders.
  • Translate business needs into clear requirements and user stories for the IT development team.
  • Prioritise and maintain the backlog and ensure timely progress through ongoing collaboration.
  • Drive user acceptance testing, rollout activities, and change management.
  • Monitor adoption, usage, and performance to identify and act on improvement opportunities.

You understand both business needs and digital platforms

You are experienced with ServiceNow and have worked in roles where bridging business and IT was central to your success. You are not a developer, but you understand how a digital platform operates – and how to ensure it supports real-world business processes.

Moreover, we imagine that you have:

  • 3+ years of experience as a Product Owner, similar role working with ServiceNow.
  • Strong business understanding – preferably within compliance, legal, sustainability, or quality-related processes.
  • Experience with requirement gathering, backlog management, and stakeholder engagement.
  • The ability to communicate clearly with both technical teams and business stakeholders.
  • Strong communication and presentation skills in English.

Want to know more?

We will be happy to answer any questions you may have regarding the position and your opportunities in DSV. You are welcome to contact Nicolaj Kjærulf, Director, Systems & Processes, via Phone: 2992 1073.

We look forward to receiving your application via the link below as soon as possible. We will process applications as we receive them.


Employment type: Permanent

Remote work: Not disclosed

Weekly working time: Full-time

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I work in the innovation part of IT, and I love that we get to work with the latest technologies. My team and DSV are very open to new ideas and ways of working, and everyone has a say.

- Inta, Senior UX Designer
342of DSV’s employees have rated DSV on Jobindex
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What I really love is that in DSV, it is entirely possible to combine having a career AND a family life. It is amazing not having to compromise – even with young kids at home. DSV gives me the flexibility needed to grow professionally while also enjoying my family.

- Inta, Senior UX Designer
Inta, Senior UX Designer

There are hundreds of great reasons to work at DSV.

Here are just a few collected from our employees ...

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EMPOWERMENT

We’ll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

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GLOBAL CAREER DEVELOPMENT

You’ll have access to a massive network of possibilities. We build inspiring careers locally and internationally.

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INFORMAL ENVIRONMENT

You’ll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

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LEARNING

Our DSV academy will give you access to knowledge and training, which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

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OWNERSHIP

We’ll encourage you to act as if DSV were your own business. Our local branches work very autonomously and decisions are made close to the customer. This is what makes us unique, agile and strong.

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PERFORMANCE

You’ll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

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TRULY GLOBAL

We’ll give you 75,000 colleagues in more than 80+ countries all over the world. We’re a global family.

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WE GROW TOGETHER

You will be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun – the most exciting time to join DSV is now!

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Our hiring process

At DSV, we are always looking for the most skilled employees within our field. It is our goal to hire the very best match and ensure that our employees across the company are successful in their job. That is why our recruitment process is so important.

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Vacant position

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Attracting

Ikon af 3 personer

Selection:
Shortlisting

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Selection:
Interview

Ikon af dokumenter

Administration

Ikon af håndtryk

Onboarding

Ikon af lup med person i fokus

Vacant position

Ikon af magnet

Attracting

Ikon af 3 personer

Selection:
Shortlisting

Ikon af 2 talebobler

Selection:
Interview

Ikon af dokumenter

Administration

Ikon af håndtryk

Onboarding

At DSV, we're 75,000 dedicated colleagues in more than 80+ countries. Our drive, talent and devotion are what make DSV the exciting place it is.

Everyone is working to move what the world needs moved. Having a diverse workforce, where you can realise your potential based on your specific background, is at our core.

Because we believe that a diverse workforce in an inclusive culture fosters dynamic workplaces and, ultimately, better business decisions.

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DSV in numbers

1.500

Offices and logistic facilities

80+

Countries worldwide

75.000+

Employees