Online Key Account Specialist

Why join us?

Founded in Copenhagen in 2002 with the ambition of creating contemporary furniture, lighting and accessories for modern living, HAY’s vision is to create high-quality and well-designed products in collaboration with some of the world’s most talented, curious, and courageous designers. Through the commitment to sophisticated industrial manufacturing processes, HAY strives to make good design accessible to the widest possible audience.

Are you experienced in working with a large cross border online customer from an operational perspective? Do you want to play a pivotal role in growing HAYs online footprint? Are you customer oriented and know what it takes to create world class services to global online customers?

If yes, please read on!

At our office facilities by the harbor edge in Horsens, you will become part of an energetic office community, consisting of approx. 100 colleagues looking forward to welcoming you in our team by September 2025.

About the job

We’re looking for an Online Key Account Specialist to play a central role in growing our digital business with key online retail partners. This newly established position is a unique opportunity to make a real impact by supporting and strengthening relationships with our largest online customers. Working closely with our Sales and Operations teams, you’ll help ensure smooth operations, accurate product data, and excellent customer experiences—all while being part of a dynamic and supportive sales organization.

More specifically, your tasks will include:

• Support selected online KA’s with product master data and images: Ensure accurate and up-to-date product information is provided to key accounts
• Operational support for selected online key accounts: Ensure efficient handling of customer needs and inquiries
• Primary contact for sales managers: Act as the go-to person for various issues and facilitate seamless communication
• Cross functional coordination: Coordinate order placement, product flow, and related processes with internal teams
• Order entry and follow-up: Register orders in D365, ensuring correct placement and quantity
• Customer communication: Relay relevant information directly to customers and manage delays or backorders
• Warehouse coordination: Collaborate with logistics to ensure on-time delivery of goods and manage reserved products
• Preparation of price lists and order sheets: Ensure accuracy and timeliness in all pricing and order-related documents
• Building customer relationships: Establish and maintain strong customer relationships to foster long-term collaboration
• Various ad-hoc tasks: Handle additional assignments as needed to support the team and business operations

Are you the Online Key Account Specialist we are looking for?

Role expectations

• As a person, you are characterized by being outgoing, proactive and a strong communicator
• You are known for making an extra effort to succeed with the tasks
• You are independent, structured and able to keep your focus
• You are characterized by being solution oriented and proactive
• Thrives with routine tasks and has an eye for details
• As our new colleague, you will become part of a community where we cherish our culture and the pace is always high – therefore it is important that you have a desire to be part of the social community that exists across departments, age groups and backgrounds

Experience required

• Ideally you have experience from a similar position in a wholesale company that sells through large online platforms in either the lifestyle or fashion industry
• You are familiar working with online platforms that trades across country borders
• A good understanding of E-commerce operations and supply chain
• A strong supply chain background
• Experience in working with product master data and PIM systems
• You are a strong user of Excel
• You are a competent user of IT systems, and familiar with online sales
• You are fluent in Danish and English, both spoken and written

You want to be a part of HAY?

Then do not hesitate to send us your application and CV (preferably in English) as soon as possible and no later than Sunday 8 June 2025. We evaluate candidates on an ongoing basis.

If you have any further questions regarding the position, please do not hesitate to contact John Cain at john_cain@hermanmiller.com.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HAY is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.