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Business Change Manager - Manage the business part of EDI implementation for our customers

Join the Operational Excellence Europe team to help us to improve and safeguard operational efficiency and customer values centered around implementations & integrations that is supporting DSV’s European customers. Here, you get to truly impact important operational processes and create the best setting for your colleagues & securing the operational success & service towards our customers.

Become one of our catalysts for change

In our team you will work closely with European stakeholders, where you will become part of a journey to build & enhance our customer solutions, together with our sales teams. You will become part of a developing team, with a vibrant environment and highly motivated colleagues. As a vital part of our team, you will ensure that the right setups are put in place not only for our customers but also our operations, who must operate your designed customer solutions.

We are a new team, working across multiple nationalities and locations, where you will be able to impact how we work and collaborate and be part of the journey ahead of us.

Deliver road map initiatives and scalable Business Implementations

As a Business Change Manager, you will be working on projects supporting our customer integration process and other operational projects that will support our customers & operations. You will be representing European stakeholders and will interact with customers needing to integrate with DSV. You will manage the implementation of customer integrations, in close collaboration with our local & regional teams. You will ensure together with IT, that the proper solutions will to best possible way, support our customer’s future journey with DSV, via our integrations. You will be responsible for your own projects, and work together with internal stakeholders to move ahead with further projects in the interest of enterprise strategy.

More specifically, you will:

  • Guide and drive European business implementation initiatives with dedicated focus on customer integrations via EDI, EDI+ or API
  • Identify & align the commercial & business needs and combine with IT requirements and define the optimal set-up, for both our clients & our operations.

Process and customer management experience

Well-versed in the art of customer needs analysis, you understand the importance of aligning customer requirements with our global operational standards, to ensure you are developing efficient processes.

And with your sharp mind, you are able to navigate with ease at all levels of our Air & Sea organization, just as your great operational & presentational skills will come in handy when stating your business solution proposals to customers & operations alike.

Moreover, you bring:

  • A well-versed background with both operational & technical standards in CargowiseOne
  • Knowledge and interest for the EDI layer of an integration.
  • Stakeholder management skills & project management experience
  • A strategic mindset to set the right lens for prioritization of time & projects
  • Knowledge and interest within process optimization and governance
  • Great communications skills in English

Work location

Work location is within Europe timezone

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position. You are welcome to call Simon B. Møller, Senior Director, Head of Operational Excellence Europe (OEE) & Customs Clearance - Air & Sea DK on +45 41 89 13 97

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.


Ansættelsestype: Permanent

Hjemmearbejde: Not disclosed

Ugentlig arbejdstid: Full-time

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I love improving the way we do things, following new trends and being at the cutting edge with the right resources at the right time. It means a lot to me to have staff on side, enjoying their work and doing what they are good at.

- Pia D. Laugesen, Business Change Manager, Road Division
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DSV is a very performance driven and decentralised organisation. The management is so down to earth, honest and the communication is very open. I really feel the value of that. We can make quick decisions and immediately adjust to market developments for the benefit of our customers. That’s how I like it.

- Jason Ye, Director, Supply Chain Optimisation, GCO - Denmark
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We’ll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

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You’ll have access to a massive network of possibilities. We build inspiring careers locally and internationally.

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You’ll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

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PERFORMANCE

You’ll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

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We’ll give you 75,000 colleagues in more than 80+ countries all over the world. We’re a global family.

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WE GROW TOGETHER

You will be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun – the most exciting time to join DSV is now!

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At DSV, we are always looking for the most skilled employees within our field. It is our goal to hire the very best match and ensure that our employees across the company are successful in their job. That is why our recruitment process is so important.

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Vacant position

Ikon af magnet

Attracting

Ikon af 3 personer

Selection:
Shortlisting

Ikon af 2 talebobler

Selection:
Interview

Ikon af dokumenter

Administration

Ikon af håndtryk

Onboarding

At DSV, we're 75,000 dedicated colleagues in more than 80+ countries. Our drive, talent and devotion are what make DSV the exciting place it is.

Everyone is working to move what the world needs moved. Having a diverse workforce, where you can realise your potential based on your specific background, is at our core.

Because we believe that a diverse workforce in an inclusive culture fosters dynamic workplaces and, ultimately, better business decisions.

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