Sønderborg
Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe.
We are seeking an additional group manager to lead a team in support engineering. In this role you will be responsible for ensuring the highest level of technical support for our customers while managing and developing a team of support engineers.
You will collaborate closely with cross-functional teams to drive continuous improvement in our support processes and deliver excellent customer experiences.
Lead, mentor, and develop a team of support engineers, fostering a culture of accountability, collaboration, and continuous learning
Provide technical guidance and expertise to the support team, assisting in troubleshooting complex issues and ensuring timely resolution of customer inquiries
Act as a point of contact for our customers, ensuring their voice is heard within the organization and advocating for their needs in product development and service enhancements
Collaborate and communicate closely internally with stakeholders to plan and prioritize customer issues, communicate product updates, and drive initiatives to improve overall customer experience
Identify training needs and opportunities for skill development within the support team, and coordinate training programs to enhance technical proficiency and customer service skills
Provide input for the service and support strategy
Coordinate with other Saab entities and help create the strategy for good service of our products across the whole world.
This opportunity requires a person who likes to learn and work with many stakeholders. The candidates we are looking for are team players and people that are serious about their contributions in the team.
You have appropriate technical qualifications, preferably a Bachelor's degree in Electrical Engineering or a related field and some years of experience in management and/or project management.
You possess business acumen skills and knows the importance and value of timely planning and communication.
We are in a global environment and therefore look for candidates with various backgrounds and experiences. We interact with each other and therefore need good communicators, who like to interact with stakeholders and who speak/write English.
Saab Danmark is a company that is growing and you will therefore experience a company that is dynamic and able to adapt. In the Saab group we have a saying ”Business is done between people”, and this is also the environment you can expect here. We offer:
Initial learning process with mentorship and support
Good career and development opportunities in a professional company
A vibrant and international atmosphere with colleagues from all over the world
Benefits that support our employees’ wellbeing
A variety of social activities, lunch scheme, pension as well as flexible work conditions
Focus on our teams, good cooperation and giving our employees the ability to take ownership of their tasks.
Candidates must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have had residency within NATO/EU for the last 7 years.
Saab Danmark A/S
Porten 6-8
6400 Sønderborg
Note: Some travel activity must be expected
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We have interviews with candidates continuously.
The application can be in either Danish or English.
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Saab in Denmark is part of the Saab Group with headquarters in Stockholm, Sweden. At the same time, Saab is an independent legal company with a flat organizational structure. Saab Danmark has close to 40 years of experience in fully secure integrated communication solutions.
With systems in active service on all continents, our communication solutions has extensive experience in developing and delivering turnkey systems for all domains within both defence and civil segments.
You can find further information about our integrated communication solutions TactiCall on TactiCall.
Saab has a strong company culture, based on our common goal to contribute to safety in a complex and unpredictable world. We are proud of what we do and the important purpose the defence industry serve in society.
Saab’s most important assets are the people who work here. To keep creating groundbreaking solutions, we need our employees to thrive and be inspired to grow together with us. Working at Saab, means you get your own development plan, lots of training opportunities as well as benefits that are designed to fit your individual needs.
We offer a career at the forefront of technology, in a challenging and everchanging environment where all share one common goal – to help protect people.
Number of employees in the world
Employees who are engaged in their work
Sales in 2020
Saab is a global defence and security company operating in the fields of air, land and naval defence, civil security and commercial aeronautics. We number 17,800 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.
Saab is also a company with opportunities. A company where we see diversity as an asset and where you have both considerable responsibility and good opportunities for advancing in your career. But also a company that respects each person’s need for a rewarding life beyond work.
