Head of Operations and Support

We develop and operate software services that improves safety, sustainability, and efficiency for hundreds of food and agricultural companies across the world. Do you want to lead the team that supports thousands of decision makers in the food industry every day with market leading SaaS solutions?

Then you now have a unique opportunity in FOSS’ Software Service team. The increased demand and pressure on providing food of high quality in sustainable ways requires new thinking and smarter ways of operating. FOSS has therefore recently launched a new suite of software solutions – IQXÔ – to strengthen the digitalization across the supply chain of the thousands of food companies that FOSS already work closely with. Read more on IQX.net.

As our new Head of Operations & Support, you will be part of a new business area full of entrepreneurs and developers. We have high ambitions and are already working with thousands of food and agricultural companies across the world. You will play an important role in delivering existing and future services to those customers.

The vision for FOSS Software Services is ‘Feeding the food value chains with trust, quality and insights’. In your role you will have a particular focus on ‘trust’ and ‘quality’ by ensuring:

  • Professional and quick support for customers of our SaaS Solutions globally
  • Stable running systems in the backend 24x7 where we take proactive action on any issue

Your tasks as Head of Operations & Support

The main areas of responsibility will cover five areas:

  • Deliver high quality of 1st and 2nd level support for our Software Services
  • Easy and fast onboarding of new customers
  • Deployment, upgrading, migrating and monitoring of our solutions running in Microsoft Azure
  • DevOps and Site Reliability Engineering
  • Define and implement a strategy for your area that allows us to scale efficiently

We already have a large running business with thousands of customers and a great team of currently 5 dedicated and skilled people in the Support team distributed over China, Warsaw, Hillerød and Illinois as well as 4 employees in the Operations team in Warsaw and Hillerød.

On a day-to-day basis your work will include:

  • Organise and distribute the work in the operations and support teams
  • People management of direct reports and member of the Extended Management Team in FOSS Software Services
  • Ensuring that we have good processes in place for both support and for maintaining the IT infrastructure
  • Continuous monitoring and improvement of processes’ To monitor and optimize the running systems in Azure for performance and cost
  • Maintaining high standards on Information Security (we are ISO 27 001 certified)

Your key stakeholders will be our customers, FOSS Service organisation, FSS Customer Success Team and the FSS Development Teams.

What you bring to the table

  • You have at least 3 years of experience running professional IT Operations and Support of SaaS solutions as a manager
  • You can stay calm during critical situations and when operations run smoothly you drive your vision of long term improvements forward
  • You know how to develop strategies, processes, and procedures to increase the efficiency of support teams, e.g. based on ITIL Framework
  • You can lead the operational tooling framework towards automation by reduction of repetitive manual tasks, e.g. using AI technology and using LEAN principles
  • You put the customer first and get things done, but also enjoy having fun with colleagues

Why you belong here

  • With approx. 1,700 employees, FOSS has a solid record of continued business growth and a strong business strategy for an exciting future journey
  • Our new division FSS already counts 90 employees globally
  • We anticipate continued expansion in our software services, so there are plenty of opportunities for personal and professional growth!
  • Our work is based on trust and working in teams, and you can expect to enter a great working place where you can bring your ideas to the table, take ownership, and make a real difference. You will be part of creating a working culture where we have fun and learn quickly, whilst benefiting from the long-term focus of the FOSS company.

Ready to embark the journey?

We conduct interviews on an ongoing basis, so we look forward to hearing from you soon! Please note that we only consider applications received through the link below. For further information regarding the job, please feel free to contact Claus Møller Bech, Director Operations (cmb@foss.dk or +45 2420 8102).

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

How to apply

Our goal is to make the recruitment process as professional and positive as possible. The recruitment process starts when you’ve submitted your application online. Vacant positions at FOSS do not always have an application deadline, so please apply today rather than tomorrow. The reason for this is that we want to ensure a fast and efficient process, which means that we review applications on an ongoing basis. Candidates who are invited for interviews will receive an invitation per email.

Apply

Sustainability is an integral part of our business

At FOSS, we have a taken a holistic approach to Sustainability. It’s not only about conducting our business in a responsible and ethical manner. It’s also about developing solutions that make a difference in the world. We help our customers tackle difficult global challenges such as efficiency in food production, consistency in quality and food safety.

We are operating in a world with significant population growth, scarce resources, food safety scandals and growing concerns about the climate. As the leading business-to-business provider of dedicated analytical technology, we play a key role in this environment.

For example, our technology is increasingly important in expanding food supply by making rational use of increasingly limited resources, while ensuring the best quality food reaches the consumer. To address this challenge there is a need for the development of solutions that analyze and make data manageable and actionable throughout the production process. Information management of analytics will be the future of the food and feed industry, enabling producers to increase yields by being more efficient. Intelligent and automated processes that run on data will define our customers’ future production - and much of the 10% of our turnover we annually invest in research and development will be dedicated to this area.

Working at FOSS

We work on a global scale to develop the people working at FOSS. We strive to enhance job satisfaction and motivation by constantly improving the competencies of our managers as well as following up on employee satisfaction.

We know our employees are our strongest asset.

Therefore, we emphasise, invest in and appraise our employees’ knowledge, skills and attitudes, and take pride in creating an environment with trust, confidence and development. We also believe that clearly defined objectives enable people to achieve their performance potential and that the support from the immediate superior is essential. Most important of all; trained, well-motivated and competent employees are a perquisite for success in the future. We manage by values, but also clear objectives, and follow up through regular meetings between the employee and the manager. In these meetings, there is also room to discuss career aspirations and other development opportunities including internal career moves.

You will have the opportunity for internal career development.

As a company, we are small enough for you to get high influence in the job, but we are also big enough for complex development and global careers. If you want to move in a new direction and continue to develop along with your professional capable colleagues, we offer the opportunity for internal career moves inside FOSS. As we are a knowledge-heavy company, this is a win-win scenario for both FOSS and our employees.

Work with creative and professionally strong colleagues.

Teamwork is essential to FOSS. By developing solutions in cross-functional teams, we integrate knowledge, experience and competences from many perspectives to achieve great results. We communicate in a straight-forward manner and solve challenges together. In FOSS, we truly value that you voice your opinion, take responsibility and ownership. Our company size in turn allows for independent, dynamic and fast decisions.

If you join FOSS, we promise you that you will enter an environment with new learnings through projects, new technologies and market opportunities. We love to be entrepreneurial and open-minded to new ideas, and if you get a good idea – you can bring it forward.

Join a company with a clear business idea and purpose, but also strong values.

In a global world with a growing population, there is an ever-increasing demand for safer food, production that is more efficient and less food waste. Globally, we need to produce as much food the next 40 years as the last 8,000 years to meet the needs of a growing population and declining natural resources. A huge challenge, which requires that we become better at utilizing the resources available.

The business vision of FOSS to contribute to a more sustainable use of increasingly valuable agricultural resources, and to the nutrition and health of the people of the world. We provide the industry’s best analytics, which add value to our customers by improving quality and optimising food and agricultural production.

Join FOSS, and you will be part of this mission, more relevant today than ever. 

Meet our employees

Meet Jan – manager of Concept Development in Research & Development

Jan’s daily work as a manager in Concept Development consists of generating new ideas in collaboration with his team and deciding which ideas should be developed. The daily challenge of finding the right solutions to address the needs of our customers is solved by a diverse and competent group of specialists working together.



Meet Mariana – Chemometrician in Research & Development

Mariana is a Spanish Chemometrician specialised in NIR. Coming from a research background her move to FOSS was motivated by a desire to work with real products and real customers. AT FOSS she is involved in the innovation of new products, developing calibrations for the EyeFoss image analysis grain analyser.

About FOSS

FOSS creates end-to-end solutions that secure and improve food quality. From raw material to finished product. Our analysis instruments refine measurements into information management that enables businesses to run intelligent data-driven productions with less waste and bigger yields. Controlling cost and quality across all sectors and value chains, we help food and agricultural producers limit the number of human errors, scale their business faster and reduce manual labour as well as labour costs. We call it analytics beyond measure.

Over the last 60 years, we have made it our business to define the standard of analytical solutions for the food and agricultural industry. We pioneered advanced analysis for the challenging production environments in the 1960’s, and we were the first to integrate chemical composition analysis in process lines. Now our resolve and ambition have also made us the international benchmark in the field of chemometrics and real time analytics.

FOSS is a 100% family-owned company and the leading supplier of innovative analytical solutions; 98 percent of FOSS’ business is generated outside Denmark. FOSS has more than 100 patents and more than 20 world-first product introductions. FOSS employs more than 1700 dedicated people worldwide and has manufacturing, research and development facilities in Denmark and China. Solutions are sold and supported through FOSS sales and service companies in 28 countries and by more than 75 distributors. Many employees have a top-level scientific or technical background, including more than 130 Master of Science and more than 20 PhDs in areas such as photonics, chemometrics, physical chemistry, analytical chemistry, fermentation and bio-engineering, astrophysics, optical communication, physics, quality, nanotechnology, food science and adaptive radiotherapy. We also employ many factory-trained and certified support engineers stationed close to our customers.

FOSS

Foss Allé 1

DK-3400 Hilleroed

Denmark

Phone: +45 70 10 33 70

E-mail: info@foss.dk