Senior Care Developer

At FOSS, we are driven by a strong sense of purpose, and we hope you are too. Sustainability is not a hype - a fast-growing world population means that global food production will have to increase by 60% by 2050 to meet demand. We are contributing and strive to deliver smarter ways to make the best use of our resources and to help eliminate food waste. If that sounds like something you would like to contribute to, then read on.

Welcome to our Customer Care and Commercial Excellence Team

FOSS is looking for a Senior Care Developer to our Care Development team, which is part of the global Sales and Marketing organization. Your key focus in this role will be to identify, develop, implement and maintain Care (aftersales) offerings that are customer centric and with solid business cases. The role has a global reach, as FOSS operates in all parts of the world.

Customer Care (aftersales) is one of the fastest growing business area in FOSS, and we expect this to continue for the foreseeable future - you will be instrumental in ensuring the Customer Care team succeed. You can expect to work in a dynamic environment with stakeholders throughout the organization and around the world. We are offering a great opportunity for both professional and personal development with a steep learning curve.

You will be a vital part in strengthening Care Development

As a Senior Care Developer, you will be a vital part in ensuring FOSS has the right portfolio of Care offerings in the market. This includes key tasks such as:

  • Pipeline management of new Care offerings
  • Drive development and implementation of new Care offerings
  • On-going maintenance and adjustment of existing Care offerings to ensure they stay fit-for-market
  • Professionalizing and optimization of Care Development tasks and activities

This is a full-time position that require some traveling, approximately 10-15 days per year. There is flexibility around the planning of business travel. Workplace is Hilleroed, Denmark.

What will make you fit this role well

We imagine you have min. 5 years of experience working in an international environment within development of B2B commercial offerings. Ideally you have experience with aftersales within the food and agri industry.

As a person you have:

  • High energy and are self-driven, with an outgoing, proactive, and supportive attitude as a natural DNA
  • Fluent in English, both written and spoken
  • Well-developed stakeholder and change management skills
  • Interested in expanding the knowledge and experience into various areas
  • Master’s or Bachelor’s degree within Business, IT, Engineering or similar

To be successful in this position, it is natural for you to strive for making tomorrow better than today, have a problem-solving attitude and be a concise communicator. You should truly be an ambitious team player that are able to take responsibility for projects/assignments while meeting deadlines.

We offer a key position in a great growth opportunity

If you want to play a key role in the continuous growth of FOSS and how we excel in serving our customers this position is for you. Our work is based on trust and working in teams, and you can expect to enter a great working place where you can bring your ideas to the table and make a real impact. You will join an international and innovative company that is a world leader in its field. We are very proud of contributing to the sustainable use of our planet’s resources and thus to the nutrition and health of the people of the world.

Interested in applying?

We conduct interviews on a regular basis, so we recommend that you apply as soon as possible through the link provided in the ad. For further information regarding the job, please do not hesitate to contact VP of CCS & CEX, Mikael Gerner at migr@foss.dk or +45 2761 3016.
FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.

How to apply

Our goal is to make the recruitment process as professional and positive as possible. The recruitment process starts when you’ve submitted your application online. Vacant positions at FOSS do not always have an application deadline, so please apply today rather than tomorrow. The reason for this is that we want to ensure a fast and efficient process, which means that we review applications on an ongoing basis. Candidates who are invited for interviews will receive an invitation per email.

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Sustainability is an integral part of our business

At FOSS, we have a taken a holistic approach to Sustainability. It’s not only about conducting our business in a responsible and ethical manner. It’s also about developing solutions that make a difference in the world. We help our customers tackle difficult global challenges such as efficiency in food production, consistency in quality and food safety.

We are operating in a world with significant population growth, scarce resources, food safety scandals and growing concerns about the climate. As the leading business-to-business provider of dedicated analytical technology, we play a key role in this environment.

For example, our technology is increasingly important in expanding food supply by making rational use of increasingly limited resources, while ensuring the best quality food reaches the consumer. To address this challenge there is a need for the development of solutions that analyze and make data manageable and actionable throughout the production process. Information management of analytics will be the future of the food and feed industry, enabling producers to increase yields by being more efficient. Intelligent and automated processes that run on data will define our customers’ future production - and much of the 10% of our turnover we annually invest in research and development will be dedicated to this area.

Working at FOSS

We work on a global scale to develop the people working at FOSS. We strive to enhance job satisfaction and motivation by constantly improving the competencies of our managers as well as following up on employee satisfaction.

We know our employees are our strongest asset.

Therefore, we emphasise, invest in and appraise our employees’ knowledge, skills and attitudes, and take pride in creating an environment with trust, confidence and development. We also believe that clearly defined objectives enable people to achieve their performance potential and that the support from the immediate superior is essential. Most important of all; trained, well-motivated and competent employees are a perquisite for success in the future. We manage by values, but also clear objectives, and follow up through regular meetings between the employee and the manager. In these meetings, there is also room to discuss career aspirations and other development opportunities including internal career moves.

You will have the opportunity for internal career development.

As a company, we are small enough for you to get high influence in the job, but we are also big enough for complex development and global careers. If you want to move in a new direction and continue to develop along with your professional capable colleagues, we offer the opportunity for internal career moves inside FOSS. As we are a knowledge-heavy company, this is a win-win scenario for both FOSS and our employees.

Work with creative and professionally strong colleagues.

Teamwork is essential to FOSS. By developing solutions in cross-functional teams, we integrate knowledge, experience and competences from many perspectives to achieve great results. We communicate in a straight-forward manner and solve challenges together. In FOSS, we truly value that you voice your opinion, take responsibility and ownership. Our company size in turn allows for independent, dynamic and fast decisions.

If you join FOSS, we promise you that you will enter an environment with new learnings through projects, new technologies and market opportunities. We love to be entrepreneurial and open-minded to new ideas, and if you get a good idea – you can bring it forward.

Join a company with a clear business idea and purpose, but also strong values.

In a global world with a growing population, there is an ever-increasing demand for safer food, production that is more efficient and less food waste. Globally, we need to produce as much food the next 40 years as the last 8,000 years to meet the needs of a growing population and declining natural resources. A huge challenge, which requires that we become better at utilizing the resources available.

The business vision of FOSS to contribute to a more sustainable use of increasingly valuable agricultural resources, and to the nutrition and health of the people of the world. We provide the industry’s best analytics, which add value to our customers by improving quality and optimising food and agricultural production.

Join FOSS, and you will be part of this mission, more relevant today than ever. 

Meet our employees

Meet Jan – manager of Concept Development in Research & Development

Jan’s daily work as a manager in Concept Development consists of generating new ideas in collaboration with his team and deciding which ideas should be developed. The daily challenge of finding the right solutions to address the needs of our customers is solved by a diverse and competent group of specialists working together.



Meet Mariana – Chemometrician in Research & Development

Mariana is a Spanish Chemometrician specialised in NIR. Coming from a research background her move to FOSS was motivated by a desire to work with real products and real customers. AT FOSS she is involved in the innovation of new products, developing calibrations for the EyeFoss image analysis grain analyser.

About FOSS

FOSS creates end-to-end solutions that secure and improve food quality. From raw material to finished product. Our analysis instruments refine measurements into information management that enables businesses to run intelligent data-driven productions with less waste and bigger yields. Controlling cost and quality across all sectors and value chains, we help food and agricultural producers limit the number of human errors, scale their business faster and reduce manual labour as well as labour costs. We call it analytics beyond measure.

Over the last 60 years, we have made it our business to define the standard of analytical solutions for the food and agricultural industry. We pioneered advanced analysis for the challenging production environments in the 1960’s, and we were the first to integrate chemical composition analysis in process lines. Now our resolve and ambition have also made us the international benchmark in the field of chemometrics and real time analytics.

FOSS is a 100% family-owned company and the leading supplier of innovative analytical solutions; 98 percent of FOSS’ business is generated outside Denmark. FOSS has more than 100 patents and more than 20 world-first product introductions. FOSS employs more than 1700 dedicated people worldwide and has manufacturing, research and development facilities in Denmark and China. Solutions are sold and supported through FOSS sales and service companies in 28 countries and by more than 75 distributors. Many employees have a top-level scientific or technical background, including more than 130 Master of Science and more than 20 PhDs in areas such as photonics, chemometrics, physical chemistry, analytical chemistry, fermentation and bio-engineering, astrophysics, optical communication, physics, quality, nanotechnology, food science and adaptive radiotherapy. We also employ many factory-trained and certified support engineers stationed close to our customers.

FOSS

Foss Allé 1

DK-3400 Hilleroed

Denmark

Phone: +45 70 10 33 70

E-mail: info@foss.dk